Partnering with growing manufacturing firm to align resources, systematize administrative structures, research and implement MRP/CRM system, develop consistent team communications and deliverable expectations. I work closely with the company owner and the operations manager to ensure quarterly goals are translated into action items with timeframes and accountability structures built into each initiative.

Korn Ferry Advisory is the custom leadership development design and delivery service of Korn Ferry International, working at the senior levels of major companies around the world to design and implement corporate strategy and talent development programs that are creative, customized, and scalable. I worked directly with national and international external clients, senior facilitators, and our in-house design team throughout an entire program process to ensure flawless delivery of executive education experiences, primarily focusing on KF’s complex, large scale learning programs. Responsibilities included:Contracting: Partner with the program leads and COO to develop costing sheets, timelines and contracting terms. Management of SOW deliverables, hours, and invoicing, coordinating with our internal finance team and clients’ procurement and finance teams. Management of vendor agreements and coordination of outside deliverables for client projects. Project Management: Creation and management of project plans utilizing Agile and waterfall methodologies. Consistent communication of project status to external and internal clients. Proactive communication and problem-solving with clients and team members. Coordination of materials, managing invoice process, and anticipating and resolving any issues that may arise from the client or internal team.Instructional Design Support: Preparation and participation in client design sessions, including management of detailed design documents. Support in developing program materials (research, content review, audience). Partner with internal creative team in development and time management for client materials and messaging.Program Administration: Participant communication, administration of online surveys/assessments, and liaising with meeting venues.

Worked with the NAVEX Global Marketing team to maintain and build out the social marketing strategy. Implemented tactics and assessed metrics across multiple social media platforms to support the overarching goals for social marketing. Managed website and blog updates, including media coverage, event posts, content review.

I partnered with a number of local businesses to streamline and bring definition to current office processes and staffing needs; create sales and marketing approaches; develop short and long-term business goals.

Huron Healthcare, one practice within the Chicago-based, publicly traded consulting firm Huron Consulting Group, Inc., provides software tools and consulting services to improve the financial, clinical and operational performance of hospitals and health systems nationwide. I provided a wide variety of services, including:Sales Pursuit Project Management: Managed deadline-driven, complex requests for customized sales materials, identifying or developing materials that best met sales team member goals, and prospect needs. Managed development of presentations (including graphics), collateral, references and other supporting materials. Coordinated fulfillment of requests across sales, marketing, and research teams. Ensured materials align to market research on assigned prospects and position in sales funnel. Also ensured that all materials meet branding and messaging standards. Data Management and Architecture: Envisioned, built and maintained a document library to centralize all data used in sales pursuits related to completed client projects – including benefits, references and project activities. Built a library of graphics and PowerPoint slides for presentation and RFP use. Ensure that all tracking systems are integrated with our CRM tool, and update materials as needed, communicating changes to messaging across all stakeholders. The centralized systems I’ve built have saved hundreds of hours in manual work and re-work. RFP Proposal Support: Identified or developed materials needed to best meet RFP requests. Managed development of key messages and language across the sales and marketing teams, ensuring consistency in all materials.

EthicsPoint developed compliance and case management products and technology for companies in multiple industries nationwide. I provided a wide variety of services, including:RFP Management: Researched, wrote, and coordinated all RFP and other responses to bid requests across all target industries. Project managed each request, working with technical and non-technical staff across the company, including senior management. Provided customized content and graphics as needed for target industries of government, corporate, education and nonprofits. Data Management and Architecture: Helped develop and maintain RFP database, ensuring that messaging, capability statements, and technical data aligned with key messaging goals, and remained up-to-date through multiple software product version updates. Sales & Customer Communications Material Development: Provided text and graphics to meet the requirements of client solicitations and incorporated themes selected by the proposal management team based on input received from technical experts. Developed capability statements, and business development collateral.

Options for Education was a start-up company that partnered with non-profits to run certified after-school programs utilizing Title 1 and No Child Left Behind funding. I provided the company with the following services: Project Management: Managed all facets of development of a new online tracking/reporting system for clients. Responsible for working with programmers to develop the design and functionality of system; coordinating testing phases with employees; prioritizing changes and updates; creating and maintaining timelines for product release; drafting tutorials; communicating with project advisors to align priorities; and demonstrating system for potential investors.Data Management and Analysis: Compiled dashboard reports comparing customer sales against company forecasts. Recommended strategies to improve market performance.Communication Materials Development: Developed compelling, effective sales presentations and marketing materials.