Lauren Dacus Email & Phone Number

• Maintains strong business relationships with current customers while developing new business relationships through inbound and outbound calls.• Supports the outside sales team to provide consultative solution sales of aftermarket aerospace parts primarily to North American customers of all sizes. This includes occasional travel to my assigned territory to meet with customers face to face and discuss potential opportunities.• Responds to customer inquiries to determine appropriate product literature and pricing, influences production and shipping schedules, recommends price changes based on company/customer relationship: recognizes new business opportunities.• Works with various departments to meet sales goals.• Works with customers and vendors/distributors to receive accurate account of system failures and reports to management.• Resolves production scheduling and shipping or invoicing problems, determines validity of warranty claims and schedules replacements, changes production and shipping schedules, and recognizes add-on business opportunities.

• Proposes the proper solutions to customer by integrating RICOH technologies to include the appropriate front-end solutions, connectivity and hardware. • Proactively develops new customer contacts, reviews leads, protects territory and participates in increasing revenue stream within current accounts. Actively participates in account reviews.• Promotes products and represents the company at off-site customer meetings.• Maintains records of all account activity within sales database.• Maintains contact lists for each account. • With a team of specialists, coordinates the necessary resources to respond to major corporations, vertical markets (e.g. Legal) or a professional institution and exhibits leadership qualities to effectively direct people and projects• Manages accounts in SalesForce daily• Works through Oracle to input orders for processing

• Responsible for coordinating and facilitating new hire orientation and development classes.• Instruct and oversee new associates in the areas of protecting company culture, understanding sales expectations, and providing product knowledge.• Drive in-store and on-line sales by monitoring customer service metrics.• Bridal lead, focus on increasing sales and planning bridal events• Boost company morale by setting up contests and recognizing individuals for great work performance• Develop and update curriculum to teach product knowledge• Office lead, time and attendance, enter schedules, file, schedule interviews, check references