Lauren Davis Email & Phone Number

Stillwater, Oklahoma

• Managed pharmacy inventory and ordered necessary supplies to ensure adequate stock levels were maintained at all times.• Collaborated closely with other healthcare professionals to develop personalized patient care plans that delivered the highest quality of care.• Assisted patients with check-in and payment paperwork, ensuring a smooth and efficient process.• Spearheaded the successful implementation of a comprehensive healthcare program that prioritized professionalism, quality of care, medical education, and patient satisfaction.• Oversaw general PSR duties, provided staff training and support, managed clinic staffing, approved time cards, and assisted in preparing and running staff meetings, as well as ordering materials.• Supervised day-to-day clinic operations, addressed acute needs, conducted staff evaluations, comunicated with outside departments to meet patient and clinic needs, and maintained excellent patient reviews and satisfaction scores.• Verified insurance eligibility and coverage for patients, ensuring that they received the coverage they needed to access quality care.

Stillwater, Oklahoma, United States

• Assisted patients throughout their entire medical journey, including scheduling appointments, refilling medications, processing medical records, and explaining billing and insurance details.• Delivered exceptional customer service to patients and medical staff alike, ensuring a seamless and stress-free experience for all parties involved.• Efficiently directed inquiries to the appropriate personnel and promptly resolved customer complaints, following established procedures to ensure timely and satisfactory outcomes.• Proactively identified opportunities for service improvements, leveraging feedback from patients to minimize recurring issues and complaints.

Stillwater, Oklahoma, United States

• Managed and motivated sales associates to consistently surpass daily sales objectives, while also overseeing administrative tasks such as generating daily performance reports, handling deposits, hiring employees, and scheduling shifts.• Developed and strengthened long-term client relationships through expert issue resolution and effective communication.• Conducted routine walkthroughs of store areas to proactively identify and resolve any issues that negatively impacted operations. Reduced business risks by closely monitoring staff performance and addressing areas for improvement.• Trained new hires on best practices for delivering exceptional customer service and adhering to company protocols.

Stillwater, Oklahoma, United States

• Arranged flexible payment plans and drafted contracts to meet clients' needs.• Managed contractor payroll, billing, receiving, supply orders, and sales. Implemented and optimized administrative work procedures to track daily tasks of staff members.• Transcribed and organized information to create compelling presentations.• Revamped the record filing system, resulting in improved document organization.

Stillwater, Ok

Provided service to customers with complaints and compliments. Maintained the Front End Department, and all of its employees.Interviewed and hired prospective employees for all departments.