Luis Rendon Email & Phone Number

San Antonio, TX, US

United States

• Collaborated closely with project design engineers to review project documentation, ensuring the allocation of appropriate installation and resources, optimizing project timelines.
• Conducted inventory checks for equipment delivered to job sites, ensuring alignment with project requirements.
• Coordinated installation schedules with customers and internal teams, optimizing resource allocation based on equipment delivery timelines, leading to efficient project execution.
• Secured project completion sign-offs from customers by ensuring project deliverables met expectations.
• Verified system installation and programming deployments, maintaining quality control and compliance with the project Scope of Work.
• Collaborated with clients, vendors, and subcontractors to establish clear communication channels, ensuring timely updates and resolving any issues that arose during project execution.

• Conducted comprehensive audits of pre-sales cases in Salesforce, ensuring accurate customer information, service estimates, and LOE pricing prior to the creation of Statements of Work, reducing errors and improving.
• Collaborated with Services Directors, Project Managers, and Engineers to facilitate the creation and setup of pre-sales cases, ensuring the accurate preparation of Statements of Work, improving workflow efficiency.
• Performed detailed audits of projects, budgets, and resource assignments in Salesforce, verifying the accuracy of customer and financial data, which ensures compliance and smooth project execution.
• Utilized Salesforce Dashboards to generate and analyze reports and conduct audits to maintain the integrity of new and ongoing service projects, ensuring they remain in good standing.
• Participated in weekly meetings with Services Directors and Project Managers to provide updates on project statuses, identify potential risks, and implement solutions to keep projects on track.

San Antonio, Texas

• Prepared SalesForce CRM Resource Requests involving Pre-Sales, Statements of Work, and Work Authorization Agreement requests
• Supported Regional Sales Teams, Accounting, Brand Specialists and Contracts teams
• Created Statements of Works with the tier-approval structure for Accounting, Brand, Contracts, and Operations
• Activation of projects, rules, and tasks in SalesForce
• Updated the shell projects with billing rules and revenue recognition
• Closed completed projects and invoiced payments and milestones to ensure revenue recognition in proper period(s)

San Antonio, Texas

• Facilitated comprehensive pre- and post-sales back-office activities to ensure seamless progression of sales opportunities from proposal generation to order fulfillment, optimizing operational efficiency.
• Assisted in the development and generation of sales proposals, ensuring accurate and timely order fulfillment, while engaging relevant vendors to meet project requirements and timelines.
• Collaborated with and provide guidance to the sales force on best practices for order fulfillment, streamlining processes and improving overall customer satisfaction.
• Fostered strong relationships with vendors, finance teams, client executives, and sales brand specialists to enhance collaboration and drive successful sales outcomes.
• Maintained detailed records of customer software renewal information and activities in Sirius’ CRM system.

San Antonio, Texas

• Conducted thorough investigations of Visa disputes, ensuring adherence to policy and Regulation E guidelines, with all cases closed out on or before deadlines.
• Applied comprehensive expertise in Regulation E, handling Electronic Funds Transfers efficiently and accurately.
• Executed account adjustments following in-depth investigations, maintaining customer satisfaction and regulatory compliance.
• Conducted detailed research on unauthorized and fraudulent transactions, providing swift and effective resolutions to customers.
• Analyzed documents and records to identify problem sources and implement solutions, improving transaction integrity.
• Supported departmental projects by assisting in the implementation of new systems, including Visa Resolve Online.

San Antonio, Texas

• Delivered training sessions for faculty, staff, and students on the development and utilization of the University’s learning management system, Blackboard Learn 9.1, enhancing user proficiency and engagement.
• Provided comprehensive customer service across multiple channels (phone, in-person, and online), ensuring seamless support for faculty, staff, and students.
• Assisted faculty with content organization, grade management, and assessment setup, optimizing their use of the LMS to support effective course delivery.
• Resolved support tickets efficiently in the University’s ticketing system, Microsoft SCSM, ensuring timely issue resolution and minimal disruption to users.
• Coordinated with system administrators to address and resolve technical issues, maintaining smooth system operations.
• Conducted interviews and facilitated training sessions for new lab assistants, fostering a skilled and cohesive support team.

Matamoros, Tamaulipas, Mexico

• Dispatching calls to their respective department
• Participated in the interviewing, hiring and training of new employees
• Assisted in preparing work schedules, assigning duties and overseeing front desk employees
• Ensured that the staff abides by the goals and objectives
• Maintaining reception area presentable for customers