Buyer for Diathermy Consumables

Promote the business school to and support potential future students.

Social Secretary for the International Programmes Society.

Student mentor for AMBS International Programmes Society.

Second year international Management with American Business Studies student representative.

Worked mainly on shop floor within various roles/teams. These included: shoe department specialist, fitting room service, shop floor service, and till operator. Other roles I took were being a mentor for incoming staff and new starters, and also back of house roles. This role included tasks such as processing deliveries, transferring stock to different stores and sending out faulty stock. I was promoted to advanced sales advisor after I demonstrated competency and excellent customer service skills, and was working towards being a team leader before I left. During my time as a shoe department specialist, I had the responsibilities to work within a close knit team, usually away from management supervision, to make sure our department was hitting key targets and KPI’s. I also had to demonstrate commercial skills, analysing data of our best and worst sellers, and re-merchandising the department to ensure worst-sellers were more visible and more commercial. Considering best-sellers, I had to ensure that a range of sizes were available in store, and if not, familiarise myself with stock availability of neighbouring stores and online. In my role within the fitting room service, I had to be focused on both customer service and store security, with the constant aim of decreasing stock loss, whilst giving the customer the best possible experience.