Lisa Riback Email & Phone Number

TRAINING AND DEVELOPMENT PROFESSIONAL - Software/Product - Customer SuccessAs a dedicated Trainer and Customer Success Specialist, I bring a passion for empowering customers and organizations through effective training and unparalleled customer support. With a proven track record in developing and delivering comprehensive training programs in product software (SaaS), soft skills, technical skills, and customer service, I thrive on facilitating customer onboarding and driving success across diverse industries including real estate, property management, business, and education.As a skilled facilitator and coach, I am committed to ensuring every customer gains the knowledge and confidence needed to maximize their use of our products, ultimately leading to enhanced satisfaction and loyalty. I take pride in my ability to train an average of 3,500 customers per year, consistently achieving 95% average scores on evaluations for training effectiveness. By fostering strong relationships and providing ongoing support, I contribute to significant improvements in customer retention and success.Key Skills:Customer Onboarding & SuccessTechnical Software TrainingCurriculum Design and Delivery CertifiedLearning Management System (LMS)Virtual/Classroom Synchronous TrainingCoaching and Performance Management

Listed skills include Training, Training Delivery, Customer Service, Team Building, and 46 others.

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  Portland State University

  Certificate In Training And Development