Laura R. Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Educates and empowers team members to be proficient in the value of the Best Buy credit card and Total Tech membership, resulting in the store beating both goals YTD, 99.6% Rev YTD, and 77.5 NPS YTD.Creates fun and excitement around exceeding metrics by developing and executing contests and recognition for team members, resulting in an engaged team that takes pride in leading the micromarket.Top shrink performance in the marketplace YTD at 0.12% vs. a target of -0.32%, by diligently reviewing the order management system to quickly resolve issues. Also analyzes cycle counts and inventory adjustments to identify shortage risks and implement controls to minimize future risks.Responsible for the total safety and operations of the facility, including opening and closing of the facility, monthly and weekly safety inspections, and monthly alarm testing. Ensures the daily operations of the facility runs smoothly by communicating and following up on pending repairs and open tickets.

Houston, Texas, United States

Manages the store operations teams, consisting of 25+ direct reports consisting of team leads, inventory control, asset protection, cashiers, customer service, custodians and seasonal team members.Leads Academy credit card promotion initiative, resulting in 2% new account rate YTD in 2022 vs. the company goal of 1.6%. Also achieved a 9.2% proprietary card rate, vs. the company goal of 7%.Best inventory shortage results in the North Houston district, decreasing shortage from 2.39% in 2020 to 1.54% in 2021. Won award for 3rd most improved inventory in the company.Developed 4 cashiers into senior team leads, placed operations talent in other key positions within the store, including logistics, online/curbside fulfillment, as well as merchandising.Responsible for all aspects of the firearms inventory, including receiving, shipping, disposition documentation, physical and perpetual inventories, 4473 forms and ATF record keeping, and responding to ATF requests.Powered Industrial Truck (PIT) trainer in the North Houston district.Handles all human resources related tasks for the entire store, including payroll, hiring, onboarding, corrective action plans, keeping employee training records up to date, and all sensitive employee issues.

Houston, Texas Area

Managed the Quality Control team, strategically planning department audits, identifying operational opportunities, and assisting with new employee onboarding and follow-up training as needed.Facilitated the shortage and safety awareness programs for the Ennis, TX distribution center in 2016, resulting in a 280% increase in theft apprehensions vs. 2015, as well as 88% of internal cases initiated by employee tips.Increased DC picking accuracy in 2016 by 0.21% vs. 2015 by identifying receiving errors, and quickly following up with employees with accuracy errors.Responsible for all physical security needs, including but not limited to; access control for multiple sites, inbound/outbound trailer recording, and business continuity planning.

Dallas/Fort Worth Area

Interfaced with the company’s top clients, ensuring privacy, and providing support to their personal shoppers to coordinate the purchase and delivery of items. Managed client credit accounts, as well as rewards (InCircle) earnings.Provided support for both the flagship store and the corporate offices to ensure the daily operations of the facilities run smoothly.Identified operational deficiencies and developed best practices to reduce risks and protect company assets.Oversaw the credit department and cash office for both the downtown store and corporate offices.Recruited, guided and developed a customer service oriented staff of 10+ direct reports.Developed and executed the store shortage program, resulting in a consistent decline in inventory shortage from 1.28% in 2013, to 0.71% in 2014, and 0.14% in 2015.Investigated all chargeback and disputed charges, providing quick resolutions and documentation.Coordinated all law enforcement and private security coverage for celebrity appearances and high-profile events.Managed the physical security process during a multi-year facility renovation process, collaborating with the facility operations group to ensure a flawless project completion.