Laura R.

Laura R. Email and Phone Number

Results Driven Manager / Operations & Asset Protection @ CLEAR (clearme.com)
new york, new york, united states
Laura R.'s Location
United States, United States
Laura R.'s Contact Details
About Laura R.

A results driven executive with a progressive record of achievement and demonstrated success of driving results and protecting company assets. Adept at managing budgets and forecasting payroll, as well as developing strategies to reduce shortage. Experienced in simultaneously leading multiple teams in different families of business. Exceptional mentor and coach, always developing talent and building a strong bench for future growth. A growth-oriented leader that is committed to forging strong relationships with management at the store, logistics and corporate levels.

Laura R.'s Current Company Details
CLEAR (clearme.com)

Clear (Clearme.Com)

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Results Driven Manager / Operations & Asset Protection
new york, new york, united states
Website:
clearme.com
Employees:
646
Laura R. Work Experience Details
  • Clear (Clearme.Com)
    Field Operations Manager
    Clear (Clearme.Com) Sep 2023 - Present
    Houston, Texas, United States
  • Best Buy
    Asm - Operations Manager
    Best Buy Jan 2022 - Jun 2023
    Houston, Texas, United States
    Educates and empowers team members to be proficient in the value of the Best Buy credit card and Total Tech membership, resulting in the store beating both goals YTD, 99.6% Rev YTD, and 77.5 NPS YTD.Creates fun and excitement around exceeding metrics by developing and executing contests and recognition for team members, resulting in an engaged team that takes pride in leading the micromarket.Top shrink performance in the marketplace YTD at 0.12% vs. a target of -0.32%, by diligently reviewing the order management system to quickly resolve issues. Also analyzes cycle counts and inventory adjustments to identify shortage risks and implement controls to minimize future risks.Responsible for the total safety and operations of the facility, including opening and closing of the facility, monthly and weekly safety inspections, and monthly alarm testing. Ensures the daily operations of the facility runs smoothly by communicating and following up on pending repairs and open tickets.
  • Academy Sports + Outdoors
    Operations Manager
    Academy Sports + Outdoors 2018 - 2022
    Houston, Texas, United States
    Manages the store operations teams, consisting of 25+ direct reports consisting of team leads, inventory control, asset protection, cashiers, customer service, custodians and seasonal team members.Leads Academy credit card promotion initiative, resulting in 2% new account rate YTD in 2022 vs. the company goal of 1.6%. Also achieved a 9.2% proprietary card rate, vs. the company goal of 7%.Best inventory shortage results in the North Houston district, decreasing shortage from 2.39% in 2020 to 1.54% in 2021. Won award for 3rd most improved inventory in the company.Developed 4 cashiers into senior team leads, placed operations talent in other key positions within the store, including logistics, online/curbside fulfillment, as well as merchandising.Responsible for all aspects of the firearms inventory, including receiving, shipping, disposition documentation, physical and perpetual inventories, 4473 forms and ATF record keeping, and responding to ATF requests.Powered Industrial Truck (PIT) trainer in the North Houston district.Handles all human resources related tasks for the entire store, including payroll, hiring, onboarding, corrective action plans, keeping employee training records up to date, and all sensitive employee issues.
  • Cvs Pharmacy
    Sr. Consultant, Quality Control & Asset Protection (Supply Chain)
    Cvs Pharmacy 2016 - 2018
    Houston, Texas Area
    Managed the Quality Control team, strategically planning department audits, identifying operational opportunities, and assisting with new employee onboarding and follow-up training as needed.Facilitated the shortage and safety awareness programs for the Ennis, TX distribution center in 2016, resulting in a 280% increase in theft apprehensions vs. 2015, as well as 88% of internal cases initiated by employee tips.Increased DC picking accuracy in 2016 by 0.21% vs. 2015 by identifying receiving errors, and quickly following up with employees with accuracy errors.Responsible for all physical security needs, including but not limited to; access control for multiple sites, inbound/outbound trailer recording, and business continuity planning.
  • Neiman Marcus
    Sr. Manager - Customer Service, Credit & Loss Prevention (Flagship)
    Neiman Marcus 2012 - 2015
    Dallas/Fort Worth Area
    Interfaced with the company’s top clients, ensuring privacy, and providing support to their personal shoppers to coordinate the purchase and delivery of items. Managed client credit accounts, as well as rewards (InCircle) earnings.Provided support for both the flagship store and the corporate offices to ensure the daily operations of the facilities run smoothly.Identified operational deficiencies and developed best practices to reduce risks and protect company assets.Oversaw the credit department and cash office for both the downtown store and corporate offices.Recruited, guided and developed a customer service oriented staff of 10+ direct reports.Developed and executed the store shortage program, resulting in a consistent decline in inventory shortage from 1.28% in 2013, to 0.71% in 2014, and 0.14% in 2015.Investigated all chargeback and disputed charges, providing quick resolutions and documentation.Coordinated all law enforcement and private security coverage for celebrity appearances and high-profile events.Managed the physical security process during a multi-year facility renovation process, collaborating with the facility operations group to ensure a flawless project completion.

Laura R. Skills

Cctv Leadership Auditing Loss Prevention Sales Private Investigations Strategic Planning Retail Interrogation Techniques Management Asset Protection Physical Security Investigation Internal Investigations Interviews Organized Retail Crime Analysis Team Building Interrogation Wicklander Zulawski Interview And Interrogation Fraud Time Management Internal Audit Talent Management Protection Human Resources Security Management Store Management Surveillance Store Operations Security Operations Software Documentation Inventory Control Shrinkage Inventory Management Training Corporate Security Customer Service

Laura R. Education Details

  • Northlake College
    Northlake College
    Business Administration And Management, General

Frequently Asked Questions about Laura R.

What company does Laura R. work for?

Laura R. works for Clear (Clearme.com)

What is Laura R.'s role at the current company?

Laura R.'s current role is Results Driven Manager / Operations & Asset Protection.

What is Laura R.'s email address?

Laura R.'s email address is lr****@****cvs.com

What schools did Laura R. attend?

Laura R. attended Northlake College.

What skills is Laura R. known for?

Laura R. has skills like Cctv, Leadership, Auditing, Loss Prevention, Sales, Private Investigations, Strategic Planning, Retail, Interrogation Techniques, Management, Asset Protection, Physical Security.

Who are Laura R.'s colleagues?

Laura R.'s colleagues are Coraima Mezquia, Joey Wormuth, Mona Bryant, Imya Baker-Patton, Deneen Ashley-Jones, Samuel Bienaime, Julyann Lugo.

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