Luis Rivera Email & Phone Number

Peru

• Provide technical support to customers through channels such as live chat, support tickets and email.• Offer effective solutions to customer problems, whether related to their websites or other issues, through channels such as live chat or support tickets.• Provide useful guidance through our knowledge base and respond effectively to customer emails.• Evaluate the potential of the system by assessing the compatibility of new programmes with existing systems.• Ensure the achievement of the IT system's objectives by collecting relevant data, identifying and evaluating options, and proposing a strategy for action.

• Providing technical support to customers via live chat, tickets or emails.• Providing useful guides through the knowledge base and answering emails.• Troubleshoot customer issues, with websites or any other issues via live chat or ticket.• Evaluating system potential by assessing the compatibility of new programs with existing programs• Achieving computer stem objectives through collecting relevant data, identifying and evaluating options, and suggesting a course of action.

• Providing technical support to customers via live chat, tickets or emails.• Providing useful guides through the knowledge base and answering emails.• Troubleshoot customer issues, with websites or any other issues via live chat or ticket.• Evaluating system potential by assessing the compatibility of new programs with existing programs• Achieving computer stem objectives through collecting relevant data, identifying and evaluating options, and suggesting a course of action.

• Provide guidance to the team on a weekly basis in order to achieve our objectives.• Tracking the team's performance, so that we can evaluate performance and see how we can improve.• Attending to high priority customers and solving problems in a fast and efficient manner.• Conduct training with the team, in order to improve our customer service skills and quick solutions to problems.• To deal with queries from the team and customers, in order to be able to provide quick problem resolution.

• Be able to communicate with new and existing customers in order to guide them to better utilisation of services.• Attract potential customers by answering product and service questions, as well as suggesting information on other products via live chat or tickets.• Provide technical support at an escalated level, to provide improved customer support.• Troubleshoot various technical and non-technical issues that customers have with their game server service.• Follow up on customer issues via live chat to determine the cause of the problem and explain the best solution to resolve the issue, thus streamlining the support process quickly and efficiently.

• Evaluating the potential of the system by assessing the compatibility of new software/script with existing software.• Achieve the functional objectives of the system by testing the software components.• Maintain knowledge and expertise in the design and development of the knowledge base.• Provide Technical Support via live chat.• Update the knowledge base page with technical tips and brief documents.