Lee Brooks Email & Phone Number

Milton Keynes, United Kingdom

Sava is the new name for National Energy Services.Working as part of the senior management team within a SME I am involved in every aspect of the business, in my role as Commercial Director I am specifically responsible for:Every aspect of the company's commercial operations.Creation and management of annual budgets with full P&L accountability.Implementing change in key products and services to drive growth & profitability.Implementing pricing models for new and existing products to provide for long term investment.Providing commercial input to strategic decisions.Strategic management of key relationships pivotal to business success and growth.Identifying and developing new business opportunities to maximise new and existing profitability.Conducting regular meetings with key partners and staff to review performance and opportunities to increase profitability.

Milton Keynes

National Energy Services is part of the Kingfisher Group of companies, including B&Q and Screwfix in the UK as well as extensive international operations. NES provides a range of services to energy efficiency professionals and companies including training & assessment, accreditation and certification and software and consultancy services.• Managing and driving the growth and diversification of the business.• Analysing market opportunities to identify potential corporate and SME customers.• Developing new commercial opportunities with strategic level customers.• Maintaining contact with key existing customers to ensure satisfaction with services.• Developing a sales strategy including responsibility new revenue targets and customer retention.• Building and maintain relationships with customers to understand their business objectives.• Delivering high quality written and oral proposals that articulate solutions • Designing and implementing products and services based on market and customer feedback.

Milton Keynes

HCPS is a company that was formed and owned by a number of private individuals, including myself, which specifically purchased, renovated and remarketed residential property. The sole purpose of the business was to generate a return on investment. As the key partner in the business I was involved in all aspects from locating the initial investment and quantifying the opportunity through to managing the contractors involved in the renovation and agents involved in the sale. • Working with local estate agents, letting agents and solicitors to discover and qualify potentially profitable opportunities for the business.• Creation of financial models to understand cash input and expected return including monthly cash flow forecasts and accurate and detailed budgets for renovation costs.• Comparison of different investments using internal rate of return (IRR) calculations.• Negotiation of purchase and sale prices to get the best possible deal and terms.• Completion of all legal paperwork for sale and purchase including all insurances and indemnities.• Understanding and use of different finance products for short, medium and longer term borrowing. • Creation of statement of work documentation and building contracts for major contractors including penalty clauses where appropriate.• Building relationships with contractors to ensure requirements were completed on time, at the agreed cost and to standard. Day to day management of all contractors. • Weekly reporting to partners of progress versus plan.• Maintaining detailed records of financial expense and evidence of work completed to use for future costings as well as reporting profitability.

Milton Keynes

Responsible for a direct management of 2 reports and matrix management of another 30. I was responsible for all aspects of Computacenter’s Disaster Recovery (DR) service including service delivery, operations and business development. I was actively involved in client management, service reviews, service development, contract negotiation and pricing. At the time Computacenter employed over 2000 people, the DR team of 3 people generated 2% of the company profit.• Management of direct reports and standby rota of 30 to deliver service on invocation.• Managed multiple invocations of the service at 100% service level. • Full P&L management of revenue and cost lines.• Full contractual invoicing and all monthly T&M invoicing for tests and invocations.• Full customer reviews to ensure stock holding matched their inventory.• Introduced 3 new service propositions including a data recovery service, a low-cost high volume DR service and a limited workplace recovery service in Hatfield and Watford.• Achieved net contract base growth from £1.3m to £2.2m with an EBIT of nearly £1m per annum.• Increased T&M billing by over £100k per annum.• Invocations were rare but DR tests were a regular (and usually unscheduled). • Opened new sales channels for existing services, in some cases simply by repackaging services.• Creation and presentation of all bid documentation including commercials and legally sound and commercially robust contracts.• Increased revenue and profitability by creating commission plan for sales account managers.• Developed partnership agreements with 3 leading disaster recovery providers.

Hatfield

Responsible for all aspects of Computacenter’s Field Service division and workshop facility based out of Radlett and Hatfield. I was responsible for around 150 staff including 8 direct reports, 70 field engineers and 40 call centre staff. Responsible for delivery of service to over 600 contracted field maintenance customers across the UK and laptop swap service customers across Europe. • Successfully managed growth in call volume from 36,000 to over 75,000 by increasing efficiency.• Consistently delivered against service levels whilst managing all necessary KPI’s.• Responsible for assisting account managers with customer service reviews.• Responsible for presenting to potential new customers of the services. • Responsible for 1st, 2nd and 3rd line support functions, engineer scheduling, problem management and all UK field maintenance staff from hardware engineer to systems engineers. • Managed operational move from Radlett to new Head Office in Hatfield whilst maintaining service.• Introduced technical vetting function which reduced engineer visits by more than 15%. • Ownership of cost model for the division including understanding of interdependencies of all KPI’s.• Ownership of reporting all KPI’s to senior management.• Ownership of relationship with manufacturers for warranty credits. • Instigated consolidated pay reviews for the division.• Presenting company capability at customer meetings and sales and service conferences.

St. Albans

Responsible for financial and operational performance of managed service provision into large UK corporate accounts including Lehman Brothers, Merrill Lynch, UBS, Texaco, Vodafone and Walt Disney.• Responsible for customer relationship, all onsite staff, service levels and profitability of the contract.• Responsible for recruitment, selection and motivation of onsite staff.• Responsible for account P&L and ensuring contractual and T&M invoices raised in timely manner.• Responsible for reporting service performance and exceptions, calculating service credits.• Responsible for ensuring service invoices were paid in a timely manner.• Services included hardware maintenance, software support, install to desk, moves and changes.• Responsible for 20 onsite staff including recruitment, training, pay reviews and appraisals.• Each contract varied in services and value and size up to £1m per annum.

Milton Keynes

• Responsible for a number of technical, pre-sales and consultancy roles.• Explaining, discussing and selling complex technical solutions.

St. Albans

• Pre-sales support to the sales force on all networking and communications products.• Preparation of detailed quotations, proposals and reports.