Ladonna Johnson, Itil, Csam Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, Us

Atlanta, Georgia, Us

In addition to my previous role but not limited to• Develop and maintain Standard Operating Procedures for RaceTrac Patch Management Program.• Review and analyze vulnerability scan reports.• Test updates prior to deployment.• Troubleshoot Windows OS, Microsoft and third party application security patch installations.• Create and maintain reports for patch compliance and system audit data.• Troubleshoot hardware and software issues as they arise.• Agent installation/deployment and removal • Document issues and associated resolutions to problems• Install/Repair/Restore Dell Quest Kace Client Health to systems• Create, as needed basis, Advanced PowerShell scripts to re-mediate systems with vulnerabilities• Remediate systems having antivirus signatures files >7 days old• Responsible for the deployment of patches/upgrades/configuration changes on Windows network infrastructure systems.• Determined appropriate workarounds and risk mitigation's. Work as part of the Information Security Team and closely collaborate with server and network administrators to achieve optimal configuration of all applications.• Utilize Jira to manage projects (backlog, task estimation and sprint management)

Atlanta, Georgia, Us

Responsible for supporting the monitoring and maintenance of the organization’s computer hardware and software. Acquire, manage compliance, manage maintenance renewals, life cycles, planning and costing of software in alignment with IT Service Management (ITSM) framework based on ITIL guidelines. Manage the IT software management system (Dell Kace). Craft strategies for effective management of all software licensing models, including enterprise licenses, per-user licenses, subscription and concurrent use licenses. Participate in the on-boarding, installation, and maintenance of all employee computer systems Ensure systems are configured in accordance with DOD published Security and Technical Information Guides (STIGs) Assist in the installation &configuration of the appropriate hardware, systems, and applications for users.Provide support in performing analyses, testing, and updates of computer and hardware systems. Diagnose & solve recurring hardware and software faults to ensure the most efficient computer systems and devices for users. Use Novell Zenworks & Dell Kace for but not limited to PC management, patch management, software asset management. Use Maas360 for managing mobile devices (i.e. iOS, Android) Track and maintain an accurate inventory of all assets throughout their life cycle. Assets include but not limited to: copies of software licenses, warranties, maintenance records, all costs associated with asset and maintenance and support. Created and implemented knowledgebase in order to have one centralized location for information for future reference. Provide leadership, direction, and supervision and day-to-day operational and technical support to members of the desktop team and interns such as:o train, mentor, coach, and lead staffo monitor, review, and supervise completion of assignments on timeo conduct performance evaluations and initiate corrective actionso train staff on new systemso develop professional growth opportunities

Barangaroo, Nsw, Au

Bachelor, Information Technology & Networking

Computer Science

Education record