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Leigh Kristine Roxas-Mobley is listed as SaaS Onboarding and Integration | Technical Solutions | Leadership at Career Break, based in South San Francisco, California, United States. AeroLeads shows a work email signal at three-ships.com and a matched LinkedIn profile for Leigh Kristine Roxas-Mobley.
Leigh Kristine Roxas-Mobley previously worked as Professional development at Career Break and Manager - Software Systems Engineering at Home Solutions. Leigh Kristine Roxas-Mobley holds Bs, Information Technology from Western Governors University.
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AeroLeads found 1 current-domain work email signal for Leigh Kristine Roxas-Mobley. Compare company email patterns before reaching out.
A former manager once described me as a person who "tears down the box and builds a new one". While I'm certainly not in the business of breaking things down simply for the sake of doing so, I've never been shy about asking the question, "Is there a better way?"Being an inquisitive problem-solver has led me to some incredibly exciting and rewarding opportunities. I've built an entirely remote team from scratch, and turned inefficient workflows into standardized and scalable processes. I've developed the ability to flow seamlessly between developers, business analysts, and salespeople, and tailor my explanations of technical concepts based on what's most important to each of these different audiences. I review requirements, build technical solutions, and ensure that they are launched successfully. However, the thing I'm most passionate about is human-centric leadership. I love mentoring my team, helping them grow as people and as employees, and watching as they surprise themselves by accomplishing things they didn't know that they could do. I firmly believe that the most important part of my job as a manager is ensuring that my team members feel supported, valued, and safe in their work environment. I also believe that all of these values can coexist with striving to be an efficient, innovative, and high-performing team. In short, I lead teams to build integrations that make clients happy, implement internal software systems that help colleagues work more efficiently, and have a lot of fun along the way!
Listed skills include Html5, Css, Javascript, Microsoft Excel, and 12 others.
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I'm currently taking time off from work to fully focus on completing the Accelerated Bachelor's to Master's - Information Technology Management at Western Governors University.
Secaucus, New Jersey, Us
Oversee the installation, deployment, and maintenance of point-of-sale (POS) software for over 1300 stores' registers and back office workstations. Provide break fix troubleshooting for issues escalated by Level One and Level Two teams.Manage and train agents on the offshore Level One and Level Two teams; provide knowledge transfer and feedback in order to help agents meet their SLA’s (Service Level Agreements,) and maintain a knowledge base of articles written to assist lower level analysts.Work with field technicians to troubleshoot hardware-related service calls, and provide final approval for hardware replacements.
Secaucus, New Jersey, Us
First point of contact for over 1300 Gymboree brand stores; provided break fix troubleshooting for POS software and hardware according to our SLA requirements, demonstrated a sense of urgency when escalating any issues outside of Level One scope.Tested price changes and promotions daily, and immediately reported discrepancies to the appropriate teams. Created and updated incident tickets in Service Now, providing concise and accurate documentation of all incidents and troubleshooting steps performed.
Millbrae, Ca, Us
Provided exemplary customer support during a high volume holiday sales season, via phone, email, and live chat. Mediated difficult customer situations; handled unhappy customer situations diplomatically, turned dissatisfied clients into repeat business by assessing their needs and working with them to come to a satisfactory solution.Utilized salesforce.com to expedite the flow of customer orders, request edits from the production department, quote customers’ order delivery dates, and troubleshoot any production or delivery issues.
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Leigh Kristine Roxas-Mobley works for Career Break.
Leigh Kristine Roxas-Mobley is listed as SaaS Onboarding and Integration | Technical Solutions | Leadership at Career Break.
AeroLeads has found 1 work email signal at @three-ships.com for Leigh Kristine Roxas-Mobley at Career Break.
Leigh Kristine Roxas-Mobley is based in South San Francisco, California, United States while working with Career Break.
Leigh Kristine Roxas-Mobley has worked for Career Break, Home Solutions, Adyen, Gymboree, and Paper Culture.
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Leigh Kristine Roxas-Mobley holds Bs, Information Technology from Western Governors University.
Leigh Kristine Roxas-Mobley is listed with skills including Html5, Css, Javascript, Microsoft Excel, Web Development, Front End Development, Bootstrap, and React.Js.
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