Susan Johnson Email & Phone Number

Tampa, Florida

Customer Service AnalystWork closely with customers and internal business partners to create, enhance, standardize and maintain reporting requirements for sustainable analytics for customers and customer service performance. Provide requirements, documentation, testing, and validation for system and process enhancements/improvements. Foster and maintain.

Create and maintain sales reporting for a $200 million dollar medical device sales organization.Support 200 field sales managers and representatives by developing monthly performance reports, customer business reviews, and ad-hoc analysis to better manage current business, prospect, and current market share.Collect and manage raw data from sales partners.

Collaborate with senior leadership from Sales, Marketing, Finance, and Operations Resources to define information requirements, design reports, and analyze data measuring the success of company goals and objectives

Advanced to develop, implement, and improve cash flow and reduce receivables by developing measurable metrics and department Standard Operating Procedures.

Responsible for monitoring and maintaining assigned accounts - Customer calls for past due amounts, account adjustments, small balance write off, customer reconciliations, processing credit memos, and rebate processing.