Lead the design and development of direct marketing campaigns and frontline sales leads for personal and small business clients across Branch, Contact Center, Email, Online, Mobile and Social MediaLead the Agile campaign delivery team and accountable for 100-150 campaigns per month targeting clients for sales, engagement and retentionLead client activation and engagement jouneys through Salesforce Marketing Cloud, Salesforce CDP and enterprise CRM

Development and communication of Technology & Operations business strategy and annual planning to enable delivery on its mandate, goals and objectives and partner with Group Head and CIOs to identify and analyze opportunities

Responsible for program governance and E2E QA for enterprise programs. Programs include migration of commercial banking platform, regulatory program, transformation and roll out of enterprise platform for product origination and sales. Mandate included business case development, integrated project planning, E2E QA, issues/risk/change tracking, reporting and management, accountable for delivery to specSkills: Program Management, Stakeholder/relationship management

Leadership development program with Technology & Operations with projects at:Infrastructure & Operations (Engineering) Information Security & Risk Management (Cloud Services) Skills: Technology consulting, Process Optimization

Manage a team responsible for product design and delivery for process modeling capability in Finacle, digital core banking solutionSkills: Technology Consulting, Web Services development