Lidiia Salikhova Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Excited to accept the opportunity to become a Project Lead at Arcade, continuing to deliver impactful results for our clients.

Calgary, Alberta, Canada

My daily workflow includes a wide range of tasks, including but not limited to: • Managing work of 5-7 marketing project teams simultaneously.• Task management according to each account's unique promotion strategy. Setting and reviewing the project plans, timelines, and deliverables to ensure that all tasks are on track and aligned with the client's goals.• Monitoring the progress of ongoing projects and tracking key milestones. Identifying any bottlenecks or delays and taking… Show more My daily workflow includes a wide range of tasks, including but not limited to: • Managing work of 5-7 marketing project teams simultaneously.• Task management according to each account's unique promotion strategy. Setting and reviewing the project plans, timelines, and deliverables to ensure that all tasks are on track and aligned with the client's goals.• Monitoring the progress of ongoing projects and tracking key milestones. Identifying any bottlenecks or delays and taking necessary actions to keep projects on schedule.• Improving the efficiency of the project flows and approaches. Developing internal training documentation and procedure descriptions. Conducting training on any new work tools, procedures and workflows implemented.• Acting as a primary point of contact for clients and ensuring client satisfaction throughout the project lifecycle. Maintaining daily communication with clients to provide project updates, gather feedback, and plan the next steps. • Facilitating efficient communication and collaboration between team members, including marketing specialists, designers, copywriters, photographers, and other contractors.• Managing the work environment of the agency team, including setting and administrating project management and planning tools. Creating and keeping accurate and up-to-date project documentation, including project scopes, schedules and trackers, meeting notes, client communications logs and others. • Quality assurance: Conducting regular quality checks on project deliverables to ensure they meet the required standards and adhere to client guidelines. Coordinating with relevant team members to make necessary revisions or improvements.• Leading internal and external meetings to discuss project updates, clarify requirements, and address any issues or challenges. • Coordinating weekly, monthly and quarterly reports creation and delivery. Show less

Kyiv City, Ukraine

• Digital Marketing Project Management (my account was a big manufacturer of tractors and agricultural machinery with 3 brands, I was responsible for all work in social media, including paid media).• Developed launch, promotion and communication strategies in social media and pitched our offers to the clients. Maintained a unique tone of voice for each brand, keeping global marketing goals in mind.• Orchestrated SMM teams for 4 different brands on 3 social media channels… Show more • Digital Marketing Project Management (my account was a big manufacturer of tractors and agricultural machinery with 3 brands, I was responsible for all work in social media, including paid media).• Developed launch, promotion and communication strategies in social media and pitched our offers to the clients. Maintained a unique tone of voice for each brand, keeping global marketing goals in mind.• Orchestrated SMM teams for 4 different brands on 3 social media channels simultaneously.• Optimized business processes in the agency, which increased team operational capacity.• Built a digital marketing team for the project, and hired specialists for part-time and full-time work. When leaving this position I interviewed and hired the replacement personally out of 120+ candidates.• Built a task management system for the agency from scratch, and trained all team members on using it.• Tracked project progress and prepared weekly/monthly/quarterly reports, conducted daily communication with clients. Show less

Kyiv, Kyiv City, Ukraine

• Championed multichannel customer support in written English language.• Provided consultative advice to customers related to the usage of the WIX platform (Website Building and management).• Excecuted presales activities including gathering requirements, customer’s needs profile creation, and matching user’s business needs with the best suitable WIX products or services.• Integrated customer success activities into daily work routine, such as analyzing user’s behaviour, content… Show more • Championed multichannel customer support in written English language.• Provided consultative advice to customers related to the usage of the WIX platform (Website Building and management).• Excecuted presales activities including gathering requirements, customer’s needs profile creation, and matching user’s business needs with the best suitable WIX products or services.• Integrated customer success activities into daily work routine, such as analyzing user’s behaviour, content suitability and maintaining customer loyalty and satisfaction. Show less

Kyiv, Kyiv City, Ukraine

• Championed multichannel customer support in spoken and written English, Ukranian, Russian languages.• Provided consultative advice to customers related to the usage of ABBYY software (Optical Character’s Recognition technology).• Expanded and systematized internal and external Knowledge Bases.• Investigated users’ workflows with ABBYY products and suggested best practices for improving business process efficiency.• Mentored new support team members.

Kiev Region, Ukraine

• Project Management (2-5 clients simultaneously, graphic design and web development projects)• Won negotiations with potential and existing customers/partners (USA, Great Britain, Germany, Austria, Georgia).• Delivered more than 10 WordPress and custom admin panel usage training for clients.• Strengthened long-term partnerships with clients and upsold additional company services.• Improved business requirements discovery and analysis, project estimation, and creating technical… Show more • Project Management (2-5 clients simultaneously, graphic design and web development projects)• Won negotiations with potential and existing customers/partners (USA, Great Britain, Germany, Austria, Georgia).• Delivered more than 10 WordPress and custom admin panel usage training for clients.• Strengthened long-term partnerships with clients and upsold additional company services.• Improved business requirements discovery and analysis, project estimation, and creating technical assignments for the developer's team.• Designed and created Wordpress-driven websites and website content (Wordpress, HTML, PHP, CSS, custom admin panels).• Graphic Design: created graphic assets, printed products, mockups, etc.• Email Marketing: built and managed numerous Mailchimp campaigns. Show less

Kyiv, Kyiv City, Ukraine

− Grant projects development and management: preparing project documentation in accordance with provided terms and conditions (USA, Europe, CIS), managing grant application processes.− Communication with partners within building PR collaboration strategies.− Working on content for business-oriented presentations for enternal and external audiences (business-events, marketing forums, case studies workshops, etc.).− Managing materials production for PR and advertising campaigns.−… Show more − Grant projects development and management: preparing project documentation in accordance with provided terms and conditions (USA, Europe, CIS), managing grant application processes.− Communication with partners within building PR collaboration strategies.− Working on content for business-oriented presentations for enternal and external audiences (business-events, marketing forums, case studies workshops, etc.).− Managing materials production for PR and advertising campaigns.− Interview scripting, editing and preparing for publishing.− Daily work with press: communication with journalists, articles production and management, managing mass media database, work with opinion leaders. Show less

Bachelor'S Degree, Public Relations, Advertising, And Applied Communication

I studied public relations in business and polytics, branding and marketing communications, journalism. While studying, I had experience.

Public Relations/Image Management

Educational course from leading ukranian PR-experts. PR-theory and practices.