Provides technical support to Site Lead, FSEs and customer on operation or maintenance of tools Assist technical support engineers in diagnoses of mechanical, hardware, and systems failures Create documentation for presentation to customer to discuss plans, failures, repairs and systemsOn call warranty response to service equipment at customer sites Perform total system level trouble-shooting on complex multi-symptom problems.Communicate clearly with end-users and department… Show more Provides technical support to Site Lead, FSEs and customer on operation or maintenance of tools Assist technical support engineers in diagnoses of mechanical, hardware, and systems failures Create documentation for presentation to customer to discuss plans, failures, repairs and systemsOn call warranty response to service equipment at customer sites Perform total system level trouble-shooting on complex multi-symptom problems.Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction.Share best practices Show less

Leads a team as they service tools and equipment at customer site to include:Contracted preventative and unscheduled maintenanceTracking of on-site customer base and ensuring records are maintained Performs personnel-related functions including:Hiring of new FSEs, performance appraisals, approval of time cards and time off Acts as a coach and mentor to employees in the departmentMaintains communication with company/customer and specialists resolving technical… Show more Leads a team as they service tools and equipment at customer site to include:Contracted preventative and unscheduled maintenanceTracking of on-site customer base and ensuring records are maintained Performs personnel-related functions including:Hiring of new FSEs, performance appraisals, approval of time cards and time off Acts as a coach and mentor to employees in the departmentMaintains communication with company/customer and specialists resolving technical problemsParticipation in and completion of all required safety training Show less

Under general supervision, performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking. RESPONSIBILITIES• Services equipment and/or products at customer sites to include, all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations and start-ups. • Interpret operation manuals to determine root cause… Show more Under general supervision, performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking. RESPONSIBILITIES• Services equipment and/or products at customer sites to include, all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations and start-ups. • Interpret operation manuals to determine root cause of tool failures.• Document preventative maintenance, down time, issues and time spent preparing reports for product movement.• Perform preventive maintenance with little supervision. • Ordering, expedition and notifying customers or management when replacement of product is necessary. • Diagnoses mechanical, hardware, software and systems failures.• Identify and escalate design issues to engineering and management for resolution. • Provides technical support to customers on operational or maintenance of system tool and/or equipment. • Customer contact on technical and service related problems. Show less

Produced customer samples and in-house material in a lean manufacturing environment.Verified and corrected batches using a spectrophotometer, pH meter, viscometer and tensile strength meterScaled up lab research to production for in-house materials, designing and fabricating solutions as needed.Used problem solving to increase efficiency and smooth out new and old process's or develop processes.Microsoft office in-house tutoring and training provided to co-workers.Basic IT support when IT… Show more Produced customer samples and in-house material in a lean manufacturing environment.Verified and corrected batches using a spectrophotometer, pH meter, viscometer and tensile strength meterScaled up lab research to production for in-house materials, designing and fabricating solutions as needed.Used problem solving to increase efficiency and smooth out new and old process's or develop processes.Microsoft office in-house tutoring and training provided to co-workers.Basic IT support when IT service was unavailable or unnecessary.Created numerous excel forms to collect data and automatically calculate results ensuring 100% accuracy. Nominated as company safety coordinator and lead safety chairman by co-workers after 1 year of employment.Maintain zero accidents, incidents, near-misses and no loss time while safety coordinator. Show less

Temporary tax season workSUMMARYResponsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.PRIMARY RESPONSIBILITIESProvide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person or over the phone.Write training… Show more Temporary tax season workSUMMARYResponsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.PRIMARY RESPONSIBILITIESProvide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person or over the phone.Write training manuals.Train computer users.Maintain daily performance of computer systems.Respond to email messages for customers seeking help.Ask questions to determine nature of problem.Walk customer through problem-solving process.Install, modify, and repair computer hardware and software.Clean up computers.Run diagnostic programs to resolve problems.Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.Install computer peripherals for users.Follow-up with customers to ensure issue has been resolved.Gain feedback from customers about computer usage.Run reports to determine malfunctions that continue to occur. Show less

Worked on teams and alone to prepare, plan and execute on-site tasks in a quick and effect manner.Performed sales at jobs by assessing the customers need for other services provided by the company and offering chosen services with an explanation of the service and benefits.

Missile Technicians (MTs) receive extensive training in the operation and maintenance of advanced electronic equipment and computers and electro-mechanical support systems used in submarine strategic weapons systems. Responsible for the assembly, maintenance and repair of nuclear-capable ballistic missiles carried on submarines and their associated advanced electronics and electro-mechanical navigation and targeting systems.