Leonardo Sassi Email & Phone Number

Cork, County Cork, Ireland

• Ensuring merchants have a quick response time by staying on top of the tickets.
• Act as a business coach and think about the merchants business holistically when offering solutions.
• Complete essential follow-up documentation after each interaction.
• Engaging in human conversations with merchants to identify and resolve issues, and provide coaching/growth opportunities for their businesses.
• Offer needs-based solutions, not pushy sales.
• Advocating for merchants and the… Show more

County Cork, Ireland

• Monitor and audit transactions performed by CSRs against internal and/orexternal quality assurance requirements to deliver excellent customerexperience;
• Review, analyze, and interpret data that affects Customer Experience metrics.Highlight areas for improving immediate necessities, and overall strengthsimpacting customer experience;
• Investigate customer complaints and/or non-compliance to CustomerExperience standards. Recommend corrective actions in accordance… Show more
• Investigate customer complaints and/or non-compliance to CustomerExperience standards. Recommend corrective actions in accordance toapplicable company policies. Issue Incident Reports to the responsible team.
• Prepare in advance to analyze calibration material, and ensure compliancewith deadlines. Actively participate during discussions to ensure alignment withbusiness, customer experience data, and coaching methodology.
• New hire training + Nesting support. Show less

County Cork, Ireland

• Provide first line support to customers for infrastructure and product related requests;
• Answer calls and emails in line with client SLA’s and team KPI’s;
• Working with internal systems and documenting each call via a client ticket system;
• Contribute to creating and updating a support knowledge base;
• Maintain and support quality and statistical standards at all times;
• Review and validate localized content before it is published;

Caxias Do Sul - Rio Grande Do Sul

• Responsible for corporate communication;
• Development and control of the press office;
• Contact with suppliers;
• Responsible for maintaining and updating websites plus Social Media;
• Management of social networks and other communication channels;
• Coordination of factory tours;