Leah Devlin Email & Phone Number

Leah Devlin possesses expertise in process consulting, customer experience, defining and implementing processes, mental health first aid, adaptable to changing business demands and 45 more skills. Colleagues describe her as "Leah led the Customer Operations function at Stashbee during a period of over two years. During this time, she established, monitored, and continually enhanced a wide range policies, processes, and operating procedures. Leah ensured the smooth running of the Ops function, which was central to customers having a positive experience when interacting with Stashbee. She was responsible for dealing with some of the most sensitive and complex issues that our customers faced, such as contractual disputes, failed payments, and insurance claims. Leah was always able to navigate tricky situations effectively, balancing what’s best for the customer with the company’s priorities. Through a combination of empathy and her deep knowledge of the business, Leah excels at turning what could be a stressful experience for a customer into an overwhelmingly positive one. This is evident in the multitude of positive Truspilot reviews that mention the quality of Stashbee’s customer service. To say that Leah had a major role in many of those reviews would be an understatement. Leah has a highly analytical mind and a keen eye for detail, which makes her great at devising an efficient operational process and continually improving it over time. Process design and optimisation is an area of her work she enjoys and has a natural gift for. For example, as a result of her effort in the area of chasing failed payments, she was able to minimise leakage over time, which had a tangible financial benefit for the company. Leah’s loyalty and commitment to the Stashbee cause is second to none. As one of the company’s first hires, she wore many more hats than her job title suggests and performed them all with the utmost care and diligence. She took on the role of office manager early on, constantly making improvements to the office environment and expertly managing several office moves. She led Host onboarding for a year before moving to Operations, supported various finance activities and outbound sales activities and even coordinated photoshoots with customers when we were rebranding our website. Finally, Leah always makes time to help colleagues when they need support. She happily shares her knowledge and has upskilled and developed many of our new hires over the years. She would make an outstanding addition to any company, and it’s been an absolute pleasure working with her in the past three years!"

Listed skills include Process Consulting, Customer Experience, Defining And Implementing Processes, Mental Health First Aid, and 46 others.

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  University Of Nottingham

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