- Established the customer-facing team; leading internal efforts to build roles, responsibilities, customer journey process, and associated artifacts with a focus on scale, experience, and time to delivery.- Managing highly complex and technical deliverables for a wide range of customer profiles including utilities, commercial real estate, fleet owners, and ports, with an emphasis on converting initial pilots into ongoing ARR.- Acting as “voice of customer” product manager outlining business requirements and translating into technical work for data science and engineering teams.- Vetting and quality assuring all analytic and product deliverables to translate into valuable insights for our customers so they can implement meaningful change management.- Developing the product offering, product market fit, and value propositions for the entire go-to-market team.

- Led a team of seven managing $27M+ in Annual Recurring Revenue (ARR) with enterprise-level customers.- Strategic account management owner for my team’s accounts; working to coach and empower them with communication strategies and tactics, both internal and external, to ensure renewal and retention.- Maintained 95% retention rate, 80% consumption/usage of the contracted volume, and driving operational rhythms with executive-level. - Co-led programmatic migration of our customer base to a new platform.

- Led management of a $14+million-dollar, multi-year, multi-state utility energy efficient marketplace program with one of the largest national utilities for residential, commercial and non-regulated customers

- Led implementation and the ongoing success of product and services for $5+ million-dollar, multi-year, multi-site, global, enterprise-level contracts, including Fortune 500 companies, at a Series C start-up for digital machine health.- Upsold and renewed $1 million in contracts (average contract value (ACV) ~$40K) in 2018 and 2019.- Supervised internal cross-matrix and globally disparate teams, including field operations, product, algorithm, research and development (R&D), product marketing, reliability, and customer success, to deliver our product and services to my accounts through the entire lifecycle of their customer journey. - Managed multi-system, bidirectional data integration projects, including Computerized Maintenance Management System (CMMS) and Manufacturing Execution Systems (MES). - Pivoted to support remote deployment due to global pandemic; and supported process and tool development for global scale.

- Managed and delivered company’s suite of building optimization services to half of the clients; acted as primary project manager, contract manager, managing operating budget and margin, accounts receivable, and ensured retention and growth for $1.7M+ annual worth of business.- Ensured contractual compliance and monitored the delivery of said services against agreed schedule, quality, scope, and budget for managed accounts, totaling nearly $5 million. - Surpassed revenue and growth targets in existing contracts by 36% in 2016 and exceeded forecast by 54% in 2017. - Advised and guided company’s go to market strategy and implementation, and identified and mitigated business, technical and financial risks during the Sales & Delivery processes.

- Oversaw energy and environmental management system (EMS) programs at Indian Health Service (IHS), while providing on-site support to meet federal legislation and mandates.- Supported several agencies in developing energy and environment policy documents, reports, procedures, guidelines, agency goals, outreach, and training materials for both external and internal audiences. - Performed on-site and virtual sustainability and energy inspections of several parks nationwide to ensure federal environmental and safety compliance and conducted assessments of their environmental policies.- Analyzed data gathered from energy and sustainability audits to evaluate where to prioritize IHS funding to support compliance, optimize efficiency of energy and water use, and maximize environmental program performance.

- Acted as point person for entertainment and sports accounts for the ENERGY STAR (ES) Commercial and Industrial Buildings Program.- Developed and implemented ES program strategies; prepared and delivered marketing presentations on energy efficiency; and built and maintained industry relationships through outreach, implementation, and marketing. - Performed in-depth analysis of energy efficiency and commercial/industrial issues with a focus on benchmarking and energy management, as well as future trends. - Served as account manager for Environmental Protection Agency’s (EPA’s) automated benchmarking initiative within the Service and Product Providers Program by providing technical assistance, creating user reports, outreach to new and existing providers, and training on metering and automated energy services.