⫸ VALUED EXPERTISEServe as the subject-matter-expert on digital-learning platforms to help support the sustainable growth of an innovative training startup.

⫸ VALUED EXPERTISECreating technical manual and train-the-trainer resources for multistate, custom software solution built for regulatory and inspection fields.

⫸ VALUED EXPERTISEServed as the subject-matter-expert on Docebo Learning Management System helping the organize maximize the potential of the system and prepare for rapid, scalable growth.Collaborated with the Instructional Design team to create and edit learning objects for effective use of Unifocus software solutions.

⫸ VALUED EXPERTISEServe as the subject-matter-expert on digital-learning platforms to help shape the design of a rapidly-growing platform.

⫸ VALUED EXPERTISERecognized as the corporate subject matter expert for all learning and development initiatives. Orchestrated the launch and development of a new learning and development department, establishing and overseeing all operational logistics, including creating, testing, and implementing all metadata standards and instructional design software.⫸ ORGANIZATIONAL IMPACTDeveloped and delivered instructional courses for users, continually monitoring system analytics, and communicating with the executive leadership team to articulate data.Identified a new learning management system by collaborating with internal partners to develop parameters for internal software assessments, conduct evaluations, compare industry-recognized methods, and lead the strategy for product testing and beta configurations for potential systems.Singlehandedly structured and incorporated the Docebo Learning Management System (LMS) with a 90-day go-live timeframe without data from the previous system.Served as the corporate LinkedIn Learning account administrator and orchestrated the integration of LinkedIn with Docebo LMS.

⫸ SELECTED INSTRUCTIONAL DESIGN MILESTONESDirected hardware training and development for global sales associates, planning and facilitating monthly webinars aimed at engaging sales and marketing professionals.Structured creative projects by creating guidelines and multistep procedures to ensure streamlined operations and quality.Enhanced the client relationships management systems by crafting compelling storyboards and produced and edited training videos. Developed and delivered comprehensive trainings aimed at increasing client engagement.

⫸ VALUED EXPERTISEChampioned staff development by collaborating with key leaders to produce interactive and data-driven learning content and comprehensive training materials.⫸ ORGANIZATIONAL IMPACTStreamlined the introduction of a new enterprise-wide software system by designing and delivering online training sessions and leveraging the Docebo LMS for ongoing staff trainings and assessments.Contributed to the enhancement of the learning and development team by serving as a technology specialist.Led the strategy for a large-scale software evaluation as well as the incorporation of a customer-engagement platform and learning management system.Continually engaged with each department to identify organizational needs, integrate software systems, and incorporate beta environments.

⫸ VALUED EXPERTISEDelivered instructional support to students utilizing a variety of resources, best practices, and strategies while creating an environment conducive to maximum learning. ⫸ ORGANIZATIONAL IMPACTImplemented innovative approaches to enhancing student learning of first aid, CPR, babysitting, and advanced childcare. Developed and maintained effective working relationships with colleagues, administrators, and community partners; and participated in professional development workshops.

⫸ VALUED EXPERTISEDeveloped the university’s learning management system into a complete brand. Orchestrated outreach events, established the on-campus conference, delivered regional presentations, and managed a high-capacity team.⫸ ORGANIZATIONAL IMPACTRevitalized an underperforming department by developing a cross-functional team, instituting SMART goals, driving performance optimization, and advocated for ongoing professional development.Directed technology training throughout the university and supported 50K users as the administrator for the Canvas (Instructure) Learning Management System.Investigated available training methods and procedures to create innovative and customized in-person and online training content.Developed a training and outreach program and continually identified training gaps and successful outcomes by gathering and evaluating training analytics.

⫸ VALUED EXPERTISEInstructed a diverse group of students, creating a custom university-level curriculum and conducting 150+ training sessions on technology and research methodologies. ⫸ ORGANIZATIONAL IMPACTIncreased the annual outreach by 10K students by establishing a partnership with the orientation department despite 11 years of previous attempts, revamping the open house, and developing a national award-winning outreach video.Cited in numerous academic journals, books, and professional presentations.Transitioned the department from a legacy content management system and co-developed standard procedures and training manuals.Strengthened the infrastructure by providing 360-degree support via chat, email, phone, and in-person interactions.Championed diversity, equity, inclusion, and belonging by serving as an advocate for non-traditional students, black and brown people of color, and LGBTQ communities.

⫸ VALUED EXPERTISEDeveloped curriculum for a first-year course on Women in Sitcoms.⫸ ORGANIZATIONAL IMPACTIntroduced students to feminist theory, media studies, women’s history, and library research while also familiarizing them with campus resources like the writing center, counseling center, and GLBT center

⫸ VALUED EXPERTISESupported four sections of an online course – grading, chat support, webinars, face-to-face meetings.⫸ ORGANIZATIONAL IMPACTWorked with team to build and maintain course in Drupal.Authored original curriculum on intersections between technology and gender.Created video tutorials using PowerPoint and Camtasia.Received special permission to serve as Assistant Instructor, a role usually reserved for Ph.D. students

⫸ VALUED EXPERTISEDeveloped and taught sessions on HTML, Dreamweaver, and XML to students, faculty, and staff⫸ ORGANIZATIONAL IMPACTCreated learning objects to facilitate instruction on technologies (handouts, video tutorials)One-on-one technology consultation: PCs, Macs, scanners, digitization, markup languages, and iMovie