Lionel Fernandes Email & Phone Number

Lisbon, Portugal

Alfragide, Lisbon, Portugal

◼ Management and monitoring of the outsourcing teams in major clients (~50 consultants)◼ Identify, promote and support second lines of reporting◼ Have regular 1:1 meetings with each consultant and/or second lines of reporting◼ Engage with the performance & evaluation process◼ Conduct technical interviews in the recruitment process

Alfragide, Lisbon, Portugal

◼ Conduct technical interviews◼ Provide technical advice in infrastructure in proposals◼ Lead the resolution of critical incidents in customers' systems

◼ IT and Telecom Consultant at Vodafone Portugal◼ Operation and maintenance of One Net service, along with its underlying infrastructure◼ Automate tasks by developing shell scripts and/or Ansible playbooks◼ Deploy, manage and test new software◼ Troubleshoot problems in complex voice call scenarios

Alfragide, Lisbon, Portugal

◼ Management and monitoring of the outsourcing team in a major client (~25 consultants)◼ Have regular 1:1 meetings with each consultant◼ Engage with the performance & evaluation process of each consultant◼ Conduct technical interviews in the recruitment process

Lisbon, Portugal

◼ Operation and maintenance of a large infrastructure of physical and virtual servers responsible for hosting a mission-critical Intelligent Network solution◼ Ensure that proper backup policies were in place◼ Monitoring of all the systems, services and databases

◼ Remotely troubleshoot and diagnose problems on home services (xDSL, IPTV and POTS)◼ Remote configuration of network elements (e.g. BBRAS, DSLAM, OLT) to fix problems that were affecting customers ◼ Analyze and answer to customer complaints (both technical and not)◼ Customer retention