•Assist Remittance Processing and New Business teams with the processing of checks and application of premiums while meeting production and quality standards.•Communicate with internal associates and external customers and agents regarding outstanding requirements or the status of an application or transaction.•Work closely with management to streamline workflow processing, update training materials, and lead training sessions and labs as a Subject Matter Expert.

•Scored open-ended standardized test questions (Math, English and Reading sections) from various states based on guidelines and rubrics provided by Pearson.

•Taught themed classes as part of a short-term immersion English experience in a live-in environment.•Provided real-world scenarios for students looking to improve their conversational competency.

•Taught 45-minute intensive English classes that focused on a variety of areas, including Speaking, Writing, Listening and Reading comprehension to elementary-age students (1st – 4th grade).•Collaborated on, organized and led group activities (Fashion Show, Cooking Class, Jeopardy Quiz).

•Taught 90-minute intensive kindergarten classes, integrating relevant media into planned curriculum.•Planned events, led field trips and conducted extracurricular activities (Spelling Bee, English Prep, Saturday Intro to English for prospective students).•Completed assessment and evaluation of skills in the areas of writing, reading, listening comprehension, phonics sounds recognition, and classroom behavior.

•Updated and formatted curriculum for the Foreclosure Prevention/Intervention and Pre-Purchase classes and led financial literacy classes in accordance with Michigan State Housing Development Authority (MSHDA) curriculum.•Assisted clients with Telephone Foreclosure Applications, filed electronic Household Profiles, fielded client inquiries, advertised for events, edited speeches and outgoing letters.•Redesigned the website to comply with current web standards.•Designed promotional flyers and event invitations on an as needed basis.

•Taught essential and conversational English skills to students ages 5-17.•Planned lessons and developed supplementary materials that corresponded with textbook lessons.•Developed syllabi for one-on-one class sessions and test prep.

•Fact-checked articles for accuracy, grammar, and style.•Wrote original content for the magazine and the website, conducted interviews and research for developing pieces, responded to questions from readers.