I love to dig into customer problems and solve them with modern technology, I create scale and optimise business portfolios that matter. To accomplish this, i focus on delivering key outcomes, building an amazing team and quickly adapting to new learning.I have enjoyed many executive positions throughout my career in production management, Product Marketing and strategy. My personal and professional experience has taught me the following about myself:I can successfully scale up my business revenue.- I put the customer at the centre of all that i do.- I excel at the execution of big idea's with given constraints.-My gut instinct is good but I seek data for my decision.I can align, lead and grow world- class product teams from 10 to 100+ people.-I love to win,but helping the team win gives me the greater joy.-I speak logics and executions.-I tell great narrative that can motivate.I educate, refine and drive myself to be a better person.-I am constantly learning as i never settle-I stay calm when faced with adversity.-I focus on making high- quality decision.I enjoy meeting new people and hearing new perspective.Skills:Six Sigma- BB, Power Bi, Agile development, strategic planning.Domain.Insurance, Healthcare & Shipping logistics.
Teleperformance
View- Website:
- teleperformance.com
- Employees:
- 216398
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Senior Operations ManagerTeleperformanceMumbai, Mh, In -
Sr Manager - QualityTeleperformance Jan 2023 - PresentMumbai, Maharashtra, India -
Deputy ManagerWns Global Services Sa Sep 2021 - Jan 2023Nashik, Maharashtra, India-Handling SNL Quality team for ECU ISB & FnA , MOL & Portrix.-Governing Risk Management & NC Productivity for SNL ISB.-Identifying Automation scopes to reduce the unnecessary cost and time utilisation.-Managing TQ activities majorly such as Calibration, Internal Audits Accuracy etc.-Initiating Lean or Sigma projects to eliminate customers pain area's.-Creating quality decks and dashboard basis on the past history data to showcase the status of the process using PBI, PowerPoint & Minitab.-Reduction of Errors & improving Accuracy of the process to meet clients SLA by using 7QC tool methods.
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Assistant ManagerOmega Healthcare Management Services Oct 2020 - Aug 2021Bengaluru, Karnataka, India-Led team of 40 members while providing exceptional Client service. -Implemented new working processes using 7QC tools to deliver multiple improvements. Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity. -Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies. -Developed monthly, end-of-quarter and other statistical reports, including analysis for leadership team and for quality improvement program outcomes studies. -Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost. -Provided observations, took measurements and performed tests at various stages according to quality control plan. -Managed and archived quality documentation and participated in internal and external quality audits.
Latesh Shetty Education Details
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Electrical, Electronic And Communications Engineering Technology/Technician
Frequently Asked Questions about Latesh Shetty
What company does Latesh Shetty work for?
Latesh Shetty works for Teleperformance
What is Latesh Shetty's role at the current company?
Latesh Shetty's current role is Senior Operations Manager.
What schools did Latesh Shetty attend?
Latesh Shetty attended Nmam Institute Of Technology.
Who are Latesh Shetty's colleagues?
Latesh Shetty's colleagues are Monica Marcela Villa Ramirez, Clarie Mae Magon, Anshaaf Jacobs, Vivek Kalyane, Angelita Agustin, Liz Vargas, Addy Junio.
Not the Latesh Shetty you were looking for?
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Latesh Shetty
Attended Nirmala Memorial Foundation Degree College Of Commerce And Science Near Thakur Polytechnic 90 Feet Road Thakur Complex Kandivli (E) Mumbai 400066Mumbai -
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Latesh Shetty
Managing Director & Ceo At Centrico Insurance Repository Limited (Formerly Cdsl Insurance Repository Ltd)Mumbai -
Latesh Shetty
Head Of Brand & Marketing At Appstrail | Ex- Protean (Formerly Nsdl Egovernance Infrastructure Ltd)Mumbai -
Latesh Shetty
Head-Operations | Customer Experience Enhancement | Contact Center Management | Operational Transition & Transformation | Technology Leadership And InnovationMumbai Metropolitan Region13globalservices.com
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