Lisa Shock-Mcgann, Sphr, Shrm-Scp Email & Phone Number

Jacksonville, Florida, Us

Recruited as HR Manager, promoted to Associate Director (2008) / Director (2011), leading activities for 180+ employees, including 4 direct reports. Recruit to support business growth. Create an employee-centered environment, ensuring consistency and fairness within all applicable laws. Execute changes to existing benefit plans; evaluate HR systems and initiate strategic plans for improved efficiency. Provide guidance and share ideas with senior management to develop strategic hiring plans. ▪ Forge relationships with professors, Career Services and through student group sponsorship at universities, including UNF, UF and FSU—promoted via channels such as scholarship programs and career fairs; motivate employees to volunteer for mentorships, interview training, panel participation, speaking and presentations; actively support universities through college campus advertising.▪ Collaborated with leadership team to develop strategy for consolidation of MN operations to Jacksonville; successfully motivated 33% to relocate; researched and selected outplacement vendor ▪ Enhanced effectiveness of management/employee communication by integrating behavioral assessment test results into dialogs at various career stages (new hire, coaching, counseling, etc.) participants encouraged to review their assessments and use feedback for development: has become popular practice that improved employee relations and internal team communications and is also employed for succession planning.▪ Increased staff from 141–180 in 6 months by structuring minimal-resource hiring strategy (4 staff/outside recruiters)—negotiated pricing, developed advertising campaign and interviewed masses of candidates.▪ Saved 30% in recruitment costs through streamlined hiring process and alternative sourcing techniques.▪ Directed 2 acquisitions—merged benefits, assimilated employees and HRIS (Paycor/HRPerformer). Liaised with consultant to successfully resolve 2 associated EEOC cases.

Benefits AdministrationDevelop and manage benefits programs from strategic planning to defining eligibility; oversee administration/compliance/annual enrollment with multiple providers and vendors—healthcare, dental, HSA, FSA, COBRA Administration, 401(k) and supplemental insurance plans. Conduct plan audits and implement changes.Recruiting ProgramsDirect all aspects of the recruiting process to maintain a high-quality, diverse workforce and support growth initiatives. Continually improve recruiting and employment processes including sourcing, administering behavioral assessments, interviewing, background checking, negotiating compensation, hiring and onboarding for positions including: Administrative, Industrial, Information Technology, Professional and Executive.HR GeneralistDevelop and administer policies, procedures and employee materials. Ensure legal compliance and required recordkeeping for Unemployment processing/appeals, I-9 Verification, FMLA, STD, LTD, EEO, ADA, Medicare-Plan D and Workers Compensation. Institute/maintain HRIS systems. Counsel employees and advise managers on personal and professional issues; maintain confidentiality. Ensure fair and unbiased discipline and appropriate documentation. Conduct team/morale building exercises.Organizational DevelopmentManage cross-functional project teams to produce job-focused behavioral assessments. Implement performance management processes to improve workforce capabilities and enhance retention. Create programs to change and improve workplace culture in various environments and locations. Develop compensation/incentive plans.Training and DevelopmentConduct New Employee Orientations; provide individual training to managers on programs, policies, procedures, and compliance. Deliver informational sessions at universities; serve on panels to assist students entering the workforce. Design/revamp program content and delivery to produce more interactive programs.

Recruited as HR Assistant; earned 2 promotions. Accountable for hiring, training, retention, compensation and benefits coordination, EEOC and compliance. Formalized processes; centralized and standardized HR functions.▪ Created and managed Safety Committee—increased awareness; adhered to OSHA requirements—resulted in injury decrease of 15% and reduced absenteeism.▪ Decreased claims 42%—represented employee/corporate interests for Workers Compensation and Unemployment claims, disputes, mediation, documentation and appeals; established procedures to meet government standards.▪ Developed and standardized employee manuals, programs and procedures, including comprehensive documentation processes.▪ Designed and deployed employee retention program, including standardized interview process and pay rate negotiations; resulted in >22% turnover decrease in one year.▪ Audited processes—ensured compliance; managed personnel files, background checks and random drug testing. Handled annual benefits enrollment.▪ Selected/implemented ABRA HRIS with vendor and internal partners.▪ Affiliated with Literacy Coalition for in-house Reading and English as a Second Language programs.▪ Implemented corporate-wide benefits upgrade—expanded benefits and choices while reducing costs.

Oversaw mortgage loans from application to disbursement including: client contact, document review and coordination of closing with title company agents and attorneys.Accomplishments:Oversaw mortgage loan process from application to disbursement resulting in nationwide MVP award for sales, service ranking and maximum bonus eight consecutive months.

Responsible for marketing of training and development materials as well as bookkeeping and office administration.Accomplishments:Improved sales 120%Assisted in the development and editing of The LifeThrive Foundations Seminar Series.

Responsible for Marketing services and developing relationships with physicians, hospitals, clinics, attorneys and independent clientele. Coordinated Managed all aspects of the recruiting, training and development of multiple therapists. Maintained all aspects of accounting Insurance and patient billing, payroll and accounts payable. Accomplishments:Created cross-referral program with area physicians to ensure full client care.Coordinated with medical facilities for employee treatment and rehabilitation.Managed 60 sub-contractors for patient rehabilitation services over 6 years in business.

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