Lisa Shock-Mcgann, Sphr, Shrm-Scp Email & Phone Number

Jacksonville, Florida, US

• Recruited as HR Manager, promoted to Associate Director (2008) / Director (2011), leading activities for 180+ employees, including 4 direct reports. Recruit to support business growth. Create an employee-centered.
• Forge relationships with professors, Career Services and through student group sponsorship at universities, including UNF, UF and FSU—promoted via channels such as scholarship programs and career fairs; motivate.
• Collaborated with leadership team to develop strategy for consolidation of MN operations to Jacksonville; successfully motivated 33% to relocate; researched and selected outplacement vendor
• Enhanced effectiveness of management/employee communication by integrating behavioral assessment test results into dialogs at various career stages (new hire, coaching, counseling, etc.) participants encouraged to.
• Increased staff from 141–180 in 6 months by structuring minimal-resource hiring strategy (4 staff/outside recruiters)—negotiated pricing, developed advertising campaign and interviewed masses of candidates.
• Saved 30% in recruitment costs through streamlined hiring process and alternative sourcing techniques.

Benefits AdministrationDevelop and manage benefits programs from strategic planning to defining eligibility; oversee administration/compliance/annual enrollment with multiple providers and vendors—healthcare, dental, HSA, FSA, COBRA Administration, 401(k) and supplemental insurance plans. Conduct plan audits and implement changes.Recruiting ProgramsDirect.

• Recruited as HR Assistant; earned 2 promotions. Accountable for hiring, training, retention, compensation and benefits coordination, EEOC and compliance. Formalized processes; centralized and standardized HR functions.
• Created and managed Safety Committee—increased awareness; adhered to OSHA requirements—resulted in injury decrease of 15% and reduced absenteeism.
• Decreased claims 42%—represented employee/corporate interests for Workers Compensation and Unemployment claims, disputes, mediation, documentation and appeals; established procedures to meet government standards.
• Developed and standardized employee manuals, programs and procedures, including comprehensive documentation processes.
• Designed and deployed employee retention program, including standardized interview process and pay rate negotiations; resulted in >22% turnover decrease in one year.
• Audited processes—ensured compliance; managed personnel files, background checks and random drug testing. Handled annual benefits enrollment.

Oversaw mortgage loans from application to disbursement including: client contact, document review and coordination of closing with title company agents and attorneys.Accomplishments:Oversaw mortgage loan process from application to disbursement resulting in nationwide MVP award for sales, service ranking and maximum bonus eight consecutive months.

Responsible for marketing of training and development materials as well as bookkeeping and office administration.Accomplishments:Improved sales 120%Assisted in the development and editing of The LifeThrive Foundations Seminar Series.

Responsible for Marketing services and developing relationships with physicians, hospitals, clinics, attorneys and independent clientele. Coordinated Managed all aspects of the recruiting, training and development of multiple therapists. Maintained all aspects of accounting Insurance and patient billing, payroll and accounts payable..

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