Luis Sierra

Luis Sierra Email and Phone Number

Director of Operations | Leading Managed Services Excellence | Business Development | Organizational Growth | Customer Satisfaction & Retention | Project Management | Driving Efficiency and Excellence @ NTT DATA Europe & Latam
Luis Sierra's Location
Fort Lauderdale, Florida, United States, United States
About Luis Sierra

With a robust career spanning over 15 years, I have consistently proven myself as a results-driven leader in the realms of Professional Services, Client Delivery, and IT Management. My expertise lies in guiding high-performing teams to surpass customer commitments, achieving remarkable success that resonates on both strategic and operational fronts. 🚀 Delivering Business Growth: My journey is punctuated by a string of successes in propelling revenue, profit, and overall business growth. Through strategic planning and precise execution, I've established an enviable record of accomplishment of surpassing objectives. My proficiency in cultivating enduring relationships with executive-level decision-makers has further fortified these accomplishments. 🔑 Unlocking Solutions: I'm an advocate for innovation and creative problem-solving. I've demonstrated my entrepreneurial spirit by strategically leveraging our global IT company's products and services to penetrate the US market. Employing cloud computing, artificial intelligence, cybersecurity, and digital transformation, I orchestrated custom solutions, expanded our market presence through partnerships, and established our brand as a trailblazing technology partner. 🌟 Leading Transformation: Crafting and executing innovative strategies is my forte. I established and spearheaded a team, processes, and metrics to drive staff augmentation services and Managed Services solutions for strategic US clients. This endeavor resulted in a groundbreaking $2.5M year-long contract—the largest secured from our global client. 🎯 Pioneering Collaborations: My ability to navigate complex priorities shines through in my negotiation and leadership of a partnership solution. This initiative not only accelerated product delivery by over six months but also generated an impressive $1.1M in Professional Services revenue. 💡 Catalyzing Product Management: Within a span of just four months, I streamlined product platforms for a new line of business, seamlessly aligning them with a comprehensive Go-To Market strategy. 📈 Elevating Efficiency: A firm believer in process optimization, I implemented Demand Management and Capacity Planning virtualization processes, ushering in a remarkable 24% enhancement in efficiency for client delivery of Hosted Services.

Luis Sierra's Current Company Details
NTT DATA Europe & Latam

Ntt Data Europe & Latam

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Director of Operations | Leading Managed Services Excellence | Business Development | Organizational Growth | Customer Satisfaction & Retention | Project Management | Driving Efficiency and Excellence
Luis Sierra Work Experience Details
  • Ntt Data Europe & Latam
    Director, Professional Services
    Ntt Data Europe & Latam Jul 2015 - Present
    Fort Lauderdale, Florida, United States
    • Pioneered the establishment of a highly successful $12M Professional Services Division within the US branch of this renowned global Consulting firm. Exhibited exceptional leadership in overseeing Staff Augmentation and Managed Services, fostering a culture of excellence and achieving remarkable results.• Demonstrated astute P&L management skills, ensuring the division's financial stability and profitability while delivering top-notch services to clients. Provided strategic guidance and support for business development and sales initiatives.• Proactively identified lucrative opportunities for business growth and development.• Cultivated and managed strategic partnerships with third-party affiliates and vendors, effectively driving additional business opportunities and enhancing client services.• Spearheaded the development of compelling marketing materials, showcasing the division's capabilities and reinforcing the company's position as a leader in the industry.• Led and supervised proposal development activities for both new and existing business opportunities, demonstrating a keen understanding of client needs and delivering tailored solutions.• Successfully engaged in high-level discussions with C-suite level clients, showcasing strong interpersonal and communication skills to build enduring relationships.
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  • Global Hitss
    Director Of Operations, Managed Services
    Global Hitss Jan 2022 - Jul 2023
    Fort Lauderdale, Florida, United States
    • Spearheaded the successful establishment and growth of a new US division for the Mexico-based company, serving as Country Manager. Developed and executed a comprehensive 4-year strategic plan aimed at achieving revenues of $50,000,000, surpassing the initial target by an impressive 25%.• Directed all facets of the division's operations, including business development, project management, talent acquisition, client relations, and quality assurance, ensuring seamless coordination and efficiency throughout the organization.• Led and motivated a high-performing team of over 250 local and nearshore consultants and staff, fostering a culture of innovation, collaboration, and unwavering commitment to excellence.• Forged robust partnerships with key industry players and stakeholders, significantly elevating the company's reputation and brand recognition within the market.• Assumed full P&L management responsibilities, diligently overseeing financial performance, cost optimization, and strategic resource allocation to drive sustained profitability and growth.
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  • Randstad Technologies Us
    Director, Solution Delivery
    Randstad Technologies Us Jan 2014 - Jul 2015
    Boston, Massachusetts, United States
    • Cultivated and nurtured strong relationships with key client executives, leveraging deep industry expertise to consistently surpass expectations for Managed Services opportunities.• Provided strategic leadership to delivery teams, internal resources, and client services, ensuring seamless project execution and superior customer satisfaction.• Demonstrated exceptional skills in P&L management, effectively optimizing financial performance and resource allocation.• Proactively conducted capacity planning, guaranteeing efficient resource utilization and the ability to meet project demands.• Spearheaded business development initiatives, identifying new opportunities for growth and cultivating existing client relationships to drive additional business.• Streamlined resource management, ensuring the right talent was assigned to each project and maximizing team performance.
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  • Contract Consulting Engagement
    Sr. Consultant - Managed Services
    Contract Consulting Engagement Feb 2012 - Dec 2013
    Boston, Massachusetts, United States
    • Demonstrated exceptional directional leadership by developing a comprehensive Go-To-Market strategy plan for a managed backup solution offered by a prominent cloud computing and managed services company.• Successfully led the planning and execution of the solution launch, showcasing strong project management skills to ensure a seamless and impactful introduction to the market.• Created compelling marketing content and materials for demand generation and sales enablement, with a specific focus on targeting the Financial Services vertical.• Leveraged knowledge and marketing expertise to tailor messaging and positioning that resonated with the target audience.
  • Cartera Commerce, Inc
    Director Of Solution Delivery
    Cartera Commerce, Inc Sep 2011 - Jan 2012
    Boston, Massachusetts, United States
    • Demonstrated visionary leadership in overseeing multi-channel merchant networks and performance advertising solutions, resulting in substantial revenue growth and increased incremental sales for a diverse clientele, including retailers, banks, card issuers, and loyalty programs.• Spearheaded the development and implementation of personalized online and in-store shopping marketing programs, leveraging digital marketing channels such as web, mobile, online banking statements, email, social media, and browser apps.
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  • Progress Software
    Vice President, Banking Industry
    Progress Software Sep 2010 - Aug 2011
    Boston, Massachusetts, United States
    • Led the strategic definition and qualification of cutting-edge banking industry solutions, serving as the primary subject matter expert and driving impactful marketing initiatives.• Acted as a pivotal focal point for field enablement, empowering teams with the necessary knowledge and tools.• Spearheaded the development and execution of targeted marketing programs, aligning with industry trends and customer needs.• Cultivated and nurtured a robust partner ecosystem, fostering strategic collaborations to expand market presence.• Held full P&L responsibilities, skillfully managing financial performance and resource allocation to optimize profitability.
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  • Fiserv
    Sr. Manager, Professional Services - Electronic Banking
    Fiserv Feb 2007 - Sep 2010
    Atlanta, Georgia, United States
    • Provided comprehensive leadership and oversight for all aspects of Solution Delivery within the eBanking division, ensuring seamless execution and exceptional service delivery to clients.• Spearheaded the development and deployment of effective Go-To-Market strategies, driving successful market penetration and positioning the banking division for sustained growth.
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  • S1 Corporation
    Director, Technical Services
    S1 Corporation May 2006 - Jan 2007
    Atlanta, Georgia, United States
    • Managed the Project and Program Management teams consisting of 11 members. • Implemented IT initiatives and process improvements around data center consolidation and server virtualization to advance efficiencies in software development and hardware deployment.
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  • Hsbc Bank
    Sr. Manager, Business Systems
    Hsbc Bank Dec 2003 - May 2006
    San Diego, California, United States
    • Provided comprehensive leadership and oversight for all aspects of Solution Delivery within the eBanking division, ensuring seamless execution and exceptional service delivery to clients.• Spearheaded the development and deployment of effective Go-To-Market strategies, driving successful market penetration and positioning the banking division for sustained growth.• Guided and directed teams through the software life cycle of complex applications while providing leadership in PMO, Project Management, and Resource Planning. • Managed 28 Project Managers, Analysts and QA Coordinators to deliver on an improved process methodology around Software Features Development, Capacity Planning and Demand Management.
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  • Contract Consulting Engagements Group
    Project Executive / Engagement Manager
    Contract Consulting Engagements Group Apr 2001 - Dec 2003
    San Diego, California, United States
    • Provided Project Executive management and consultative expertise to streamline tasks and achieve product goals. • Defined requirements, functional/technical designs, process development and strategic planning resulting in dramatically improved program-level efficiency. • Responsibility to develop best practices, metrics and process improvement for a multi-site 12,000 desktop refresh deployment and help desk outsourcing initiative, for a multi-national aviation/defense firm.• Developed functional analysis and work/data flow plans for client supportability initiatives to optimize customer Call Center feedback to Service Delivery and Product Engineering business units.
  • Ibm Global Services
    Principal, Integrated Technology Services
    Ibm Global Services Apr 2000 - Apr 2001
    Boston, Massachusetts, United States
    • Provided product life cycle management of web-based application solutions, servers, networks, and consulting services to strategic alliance partners. • Managed development and support of client projects. Directed vanguard development teams in defining standards and executing processes with P&L responsibilities. • Focused on building and managing client relationships. • Exceeded expectations in leading a Professional Services team that generated almost $3.3 million in revenues for consulting services, including eBusiness application server solutions, middleware, and server deployments.• Maintained staff level of excellence through mentoring, motivation, and career development, as well as ensuring high utilization levels for 12 Associate Principals, Consultants, and Analysts.
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  • Accenture
    Sr. Manager, Technical Solutions
    Accenture Aug 1998 - Apr 2001
    Atlanta, Georgia, United States
    • Planning and deployment of client programs, projects and deployment teams to ensure project goals were accomplished on time and on budget, while ensuring client expectations were surpassed. • Managed accounts and led Professional Services teams and client-matrixed resources.
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Luis Sierra Education Details

Frequently Asked Questions about Luis Sierra

What company does Luis Sierra work for?

Luis Sierra works for Ntt Data Europe & Latam

What is Luis Sierra's role at the current company?

Luis Sierra's current role is Director of Operations | Leading Managed Services Excellence | Business Development | Organizational Growth | Customer Satisfaction & Retention | Project Management | Driving Efficiency and Excellence.

What schools did Luis Sierra attend?

Luis Sierra attended University Of Miami, University Of Florida.

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