Maintains subject matter expert knowledge for all software system applications, including but not limited to, MRI, Ops, PCard, Kronos, Avalon Access, Salesforce, Lotus Notes, and PSI/Resident Works.Provides on-site software system training on an individual basis at the CM and MM level.Provides systems training for all other associates as needed. Delivery methods include classroom training, web-based training, and on-site training.Analyzes and monitors reporting for all systems to proactively ensure standard operating practices are being met, including working with Regional Operations Managers in designated regions to determine trends/challenges and address them accordingly.Assists with implementation of new releases and technology initiatives to include technical requirements, testing, and deployments.-Provides support on policies and procedures within region.Assists with the maintenance of systems as needed.Provides set-up and training for newly acquired properties.Participates in the Regional Operations Manager hiring process when appropriate.Participates in the on-boarding and training of new Regional Operations Managers.Provides one-on-one support to Regional Operations Managers in designated regions.

Assist General Manager, Sr/Community Manager in maintaining and executing effective sales and marketing strategy.Provided coaching and training for current and new associates in operations, policies, and standards to achieve community goals.Assist in determining sales goals and help motivate and coach team to achieve sales goals.Address and resolve customer service concerns in a timely manner. Assist in the development, implementation, and/or monitoring of programs to maximize revenue, control expenses, and improve customer satisfaction.Maintain knowledge of competitive market communities and changing market conditions.Perform account audits to ensure all processes, procedures, and standards are maintained.

Implement programs and services for residents and prospective residents to contribute to company’s annual business goals.Communicate with residents to ensure they are knowledgeable regarding services, procedures, issues, and events.Respond to inquires and requests from prospective residents.Respond and follow through with resident requests, minimize and resolve problems and complaints. Coordinate resident service issues with appropriate department and ensure issues are resolved in a timely manner.Provided coaching and training for current and new associates. Assist in development and management of on-site personnel.Assisted in the development, implementation, and monitoring of programs to maximize revenue, control expense, and improve customer satisfaction.Perform account audits to ensure all processes, procedures, and standards are maintained.Ensure compliance with all federal, state, and local laws, specifically Fair Housing regulations.

Primary responsibilities include A/R, A/P, Month End/Year End Process, Net Operating Budget Control, Financial Planning and Review, Variance Analysis.Perform account audits to ensure all processes, procedures, and standards are maintained.Provided coaching and training for current and new associates.Maintain positive relationships with internal and external customers and vendors. Key Contributions:Received recognition awards for achieving Net Operating Income for two quarters in 2012 for a 500+ unit community.Spearheaded implementation of standard operating procedures (SOP) in accounting and billing for three different communities.Provided accounting coaching and training for new and current managers and supervisors.

Primary responsibilities include A/R, A/P, and Month End/Year End Process. Account Reconciliation, Invoice Coding, Financial Planning, Budget Control, Variance Analysis.Processed daily revenue reports from multiple properties and performed audits to track discrepancies.Key Contributions:Developed and implemented accounting and audit SOP for six different branded hotels and motels.Provided accounting and audit coaching and training for new and current hotel auditors.Served as a point of contact and budget analyst for a 200+ phased hotel renovations.