Luigi Liberato Silipo Email & Phone Number

Naples, It

Milan, Lombardy, Italy

As of 1st of September I have transitioned into the role of Group Delivery & Solutions Director. This expanded role represents a natural progression in my career, allowing me to leverage my expertise in solution development and strategic planning to drive the successful delivery of our software projects to end clients. I am also committed to introducing modern work tools, such as DevOps, Project for the Web, and PowerBI, to enhance project management, collaboration, and data-driven decision-making across the organization.Key Responsibilities:- Project Delivery: Overseeing the end-to-end delivery of our software projects, ensuring they are completed "on-time" and "in-cost" while exceeding customer expectations.- Project Methodology: Defining, implementing, and monitoring robust project methodologies to optimize efficiency and quality across all project phases.- Customer Support: Leading the customer support structure to provide exceptional assistance and maintain high levels of client satisfaction.- Performance Management: Establishing and tracking KPI / OKRs to foster a culture of performance and accountability.- Solutions Development: Continuing to contribute to the development of innovative products and services, collaborating with cross-functional teams to bring them to market successfully.- Strategic Planning: Partnering with the Board of Directors to develop and execute long-term strategies, identify new market opportunities, and evaluate potential acquisitions.Experience HighlightsSolutions Manager: Leading cross-functional teams to develop and launch new products, prioritizing customer needs and market trends.Cost Optimization: Implemented strategies to enhance efficiency in solution development and delivery.Customer Focus: Consistently prioritized customer feedback and market research to tailor our offerings to evolving needs.Interdepartmental Collaboration: Built strong relationships across departments to foster seamless coordination

Milan, Lombardy, Italy

As a Solutions Manager at Sys-Dat Group, I am dedicated to overseeing the development of innovative products. My role involves collaborating with diverse departments to ensure that our organization consistently delivers customer-focused solutions that are not only cost-effective but also efficient.Key Responsibilities:- Products Development: Leading cross-functional teams to bring new products and services from concept to market, focusing on customer needs and market trends.- Cost-Effective Solutions: Implementing strategies to optimize cost-effectiveness and efficiency in the development and delivery of our solutions.- Customer-Centric Approach: Prioritizing customer feedback and market research to tailor our offerings to the evolving needs and desires of our target audience.- Strategic Planning: Developing and executing long-term strategies for our organization, which includes identifying new markets to penetrate and emerging technologies to adopt. Closely cooperate with the Board of Directors for evaluating and propelling new acquisitions.- Market Research: Staying abreast of industry trends and competitive landscapes to ensure our solutions remain competitive and relevant.- Interdepartmental Collaboration: Building strong relationships with various departments, such as R&D, marketing, and sales, to foster seamless coordination and successful solution development.SYS-DAT Group is a key player in the Italian ICT sector, catering to a wide range of businesses, from micro-enterprises to large multinational corporations. With a wealth of experience in the market of IT solutions for various industrial segments, SYS-DAT Group offers highly innovative IT solutions for all the mission-critical processes of its clients. Today, it is a group comprising over 9 companies across the national territory, with a workforce of more than 450 individuals.

Italy

I'm responsible for adopting and sharing best practice and improvement initiatives to continually grow the support and consultancy services excellence. In charge of the EMEA support and consultancy teams.In particular: - Providing support for Boyum IT partners and customers, in close cooperation with the dedicated team of support consultants, for ensuring that they receive outstanding support and have their needs met- Creating, reviewing and modifying support policies and procedures for the team to adhere to in order to streamline workload, increase efficiency and decrease turnaround time required to fulfill support requests.- Providing management and oversight of the consultancy team for EMEA territories- Overseeing project support, developing policies, undertaking partnership working and planning - Creating, reviewing and modifying service delivery policies and procedures for the team to adhere to in order to streamline workload, increase efficiency and maximize partners satisfaction.I have played a pivotal role in several acquisition processes Boyum IT has completed over the years, establishing myself as a key player in this dynamic and ever-evolving field. However, my true expertise lies in successfully merging operational structures into the acquiring company's organization. Once the acquisition process is underway, I have assumed a central role in driving the integration of the operational structures. I have collaborated closely with cross-functional teams, including executives, department heads, and key stakeholders, in developing a comprehensive integration plan. Drawing upon my extensive experience, I haven considered various factors such as cultural alignment, process harmonization, workforce integration, and technology consolidation to ensure a seamless and efficient transition.

Italy

In this role I'm responsible for adopting and sharing best practice and improvement initiatives to continually grow the support service excellence. In charge of the EMEA support team.In particular: - Providing support for Boyum IT partners and customers, in close cooperation with the dedicated team of support consultants, for ensuring that they receive outstanding support and have their needs met- Creating, reviewing and modifying support policies and procedures for the team to adhere to in order to streamline workload, increase efficiency and decrease turnaround time required to fulfill support requests.

Denmark

• Providing management and oversight of the consultants team for beas Manufacturing in EMEA territories in the newly created Partner Success Unit. The PSU unit is exclusively focused on the strategic goal of improving the relationship with the partners dedicated to the implementation of Boyum IT vertical solutions for SAP Business ONE.• Overseeing project support, developing policies, undertaking partnership working and planning and delivering workshops

Naples Area, Italy

• Providing management and oversight of the delivery team for EMEA and USA territories• Overseeing project support, developing policies, undertaking partnership working and planning and delivering workshops

Naples Area, Italy

In charge of supporting the Boyum partner network in:- Pre-sales / DEMO beas manufacturing- beas implementation projects- Improving beas knowledge- Propelling EnablementActively supporting the internal Boyum Sales and Enablement teams

Naples Area, Italy

I played a key role in establishing and running a provider of SAP Business ONE direct partnership services. I was successful in establishing the company as a reliable provider of SAP solutions for over forty diverse corporate clients. As the Delivery Manager, I executed implementation and support projects flawlessly, assuring the on-time and successful deliverance of client-required solutions. My ability to manage teams and individuals effectively, coupled with my strong collaboration with SAP partners, streamlined operations and increased customer satisfaction.My meticulous approach to recordkeeping and report compilation was a crucial asset. I have consistently kept accurate records of project progress, resource allocation, and finances, allowing for data-driven decisions and thorough analysis. By providing stakeholders and senior management with informative reports, I have facilitated open communication, fostered trust, and supported strategic planning initiatives.I have effectively incorporated lean methodologies and optimized workflows, resulting in increased productivity and cost savings. In addition, I have excelled at managing cross-functional teams, fostering a collaborative and high-performance culture, and aligning company resources to achieve organizational objectives.

Naples Area, Italy

Naples Area, Italy

Genoa Area, Italy

Milan Area, Italy

Milan Area, Italy

Milan Area, Italy

Ireland

Education record

High School Diploma