Laura Simons Email & Phone Number

Ottawa, ON, CA

Manage and validate program data while optimizing and standardizing data collection methodologies. Design and develop customized reports for increased accuracy and productivity. Deliver training to colleagues on data tool usage and improve the efficiency of various processes within the organization.

Ottawa, Ontario, Canada

Surface key data such as client behaviour and organizational metrics. Expose data trends in support of funding proposals and business plans. Maintain consistency of Key Performance Indicator reports over time. Train program owners in use of analytical tools.

Ottawa, Ontario, Canada

Drove prioritization of key metrics in support of business objectives over 3 years, from Minimum Viable Product to full feature rollout. Designed custom interactive analysis tools for company-wide use. Provided stakeholders with ad hoc reports to enable data-driven decision-making capabilities. Integrated data across geographically distributed tools to.

British Columbia, Canada

Worked with key corporate stakeholders to execute Operational Innovation mandate: supported setting up environment of continuous transformation and improvements, to setup and execute quality audits and to provide product ownership support throughout those processes.

British Columbia, Canada

Supported Operational Innovation department by performing data audits, data analysis, creating reports based on findings.

Remote

Performed survey design to obtain clear and accurate data. Identified trends to enable data-driven decision-making.

Ottawa, Ontario, Canada & Gibsons, British Columbia, Canada

Consulted with clients to design and deliver data collection programs. Maintained repeatable and scalable processes, optimizing deployment of thousands of contractors across North America. Designed bespoke programs for accurate, actionable customer intelligence. Oversaw coordination of developers, project and client managers, technical writers, and quality.

Managed teams of Technical Support Agents. Led team to highest sales and resolution rate. Designed methodologies for cost-reduction, revenue generation, and improved customer experience by analyzing available data. Led through significant change and ambiguity including site closure, while driving best-practice sharing and project coordination within the.

B. Sc., Computer Science

Activities and Societies: Dalhousie Tigers Women's Hockey Team

Dec, Pure And Applied Sciences

Education record