Lukasz Sitek

Lukasz Sitek Email and Phone Number

CC Telephony Integration Team Leader APAC and EMEA @ Citi
Warsaw, PL
Lukasz Sitek's Location
Warsaw, Mazowieckie, Poland, Poland
Lukasz Sitek's Contact Details

Lukasz Sitek personal email

n/a
About Lukasz Sitek

Over 15 years of experience with Contact Center as Tech Lead, Project Manager, Team Leader, Scrum Master. Designing, implementing and maintaining Avaya Aura systems family among complex environment (VMWare Cloud, Cisco ICM and CUCM, Genesys IVR, Oracle and Ribbon SBC, Nice Perform). In possession of Avaya ACSS and ACIS certification, trainings, ITIL best practice in 240k+ employees organization as well as many awards and recognitions. Scrum Master.

Lukasz Sitek's Current Company Details
Citi

Citi

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CC Telephony Integration Team Leader APAC and EMEA
Warsaw, PL
Website:
citigroup.com
Employees:
196387
Lukasz Sitek Work Experience Details
  • Citi
    Cc Telephony Integration Team Leader Apac And Emea
    Citi
    Warsaw, Pl
    View
  • Citi
    Cc Telephony Integration Team Leader Apac/Emea
    Citi Feb 2022 - Present
    Warsaw, Mazowieckie, Poland
    • Contact Center Telephony Integration Team Leader for APAC/EMEA• Tech Lead, Project Manager, Scrum Master• Avaya integration among VMWare Cloud, Oracle and Ribbon SBC, Cisco ICM and CUCM, Genesys, Nice RecAchievements:• Citi Silver Award – Complex VPN Avaya Hardphone migration to remediate security IKE weak protocol• Citi Bronze Award – Agile/Scrum adoption for APAC/EMEA Contact Center Tel Integration Team
    View
  • Citi
    Global Voice Integration Engineer
    Citi Jun 2019 - Jan 2022
    Warsaw, Mazowieckie, Poland
    • Design and Implementation of complex Voice Solutions Globally• EMEA Avaya Environment (10 000+ endpoints) hardware to VMWare Cloud migration: Project Manager, Tech Lead, Design and ImplementationAchievements:• Citi Gold Award – EMEA E2C project: seamless and on time Poland Local Avaya PBX (8k endpoints) to regional migration and decommission
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  • Citi
    Assistant Vice President Contact Center Tech Analyst
    Citi Apr 2016 - May 2019
    Warsaw, Masovian District, Poland
    • Global Voice Operations – Interactive Voice Response Tier 3 Engineer • Design, Implementation and Maintenance of complex IVR solutions: 400+ servers globallyAchievements:• RAVE (Recognition Award for Valued Employees) - quality Leadership Skills to Drive Value For Clients on the Citi Commercial Bank IVR Migration
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  • Citi
    Ip Telephony Structure Senior Analyst
    Citi Mar 2012 - Mar 2016
    Warsaw, Masovian District, Poland
    Citi Global Voice Operations Avaya Aura Systems Tier 3 support engineer (the last point of incident and problem escalation) for EMEA and LATAM region (60 countries, 100K+ end users); maintenance, designing and implementing, upgrading, migration and hardware replacement, vendor cooperation: - Avaya Aura Communication Manager 6.X - Avaya Session Manager - Avaya System Manager - Avaya Application Enablement Services - Avaya Modular Messaging.
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  • Citi
    Ip Telephony Engineer
    Citi Jul 2009 - Feb 2012
    Warsaw, Masovian District, Poland
    End user technical support (tier 1 and 2) for EMEA region: - Avaya Communication Manager 5.X; - Cisco Unified Communications Manager 6.X; - Alcatel PBX.Maintenance and administration of systems for EMEA region: - Avaya Communication Manager 5.X; - Avaya Call Management System; - Avaya Enablement Services System; - Cisco Unified Communications Manager 6.X - Alcatel PABX, - Nice 8.9, Nice Perform recorder systems.
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  • Expander Advisors Sp. Z O.O.
    Senior It Specialist
    Expander Advisors Sp. Z O.O. Sep 2007 - May 2009
    Warsaw, Masovian District, Poland
    * computer hardware and ISP lines supplies: analysis of offers, price negotiation, budget planning;* Cisco Contact Center Express: system configuration and administration, IVR;* acquisition of Oracle Siebel CRM: analysis of offers, business process analysis, IT team co-ordination* support and supervision of junior team members;* system administrator of: MS Active Directory, antivirus, data security;* design and installing hardware, software and network infrastructure in new departments
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  • Expander (Ge Consumer Finance – Poland)
    Helpdesk Specialist
    Expander (Ge Consumer Finance – Poland) Jan 2007 - Aug 2007
    Warsaw, Masovian District, Poland
    Main duties: * End User hardware and software support.Besides: * Active Directory (maintaining, VBA scripting); * Basic network maintaining (near 300 PCs and Laptops based on Windows 2000 and Windows 2003 Server); * Implement and maintain Company’s IT policy and standards; * Planning, installing and maintaining hardware and software; * Implementation and maintenance of GE’s IT policy and standards.
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  • Ing Bank
    Trainee
    Ing Bank Feb 2006 - Sep 2006
    Warsaw, Masovian District, Poland
    Comprehensive IT project for registration and analysis of applications for exceptions from credit regulations; end user needs analysis; hardware (Pentium) and software (MS Access, MS Excel, VBA engine) availability analysis; business process modeling; database and interface structure; testing and putting into practice the whole system; 70 working days
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Lukasz Sitek Skills

Voip Avaya Avaya Communication Manager Itil Avaya Ip Telephony Avaya Site Administration Cisco Technologies Avaya Aura Avaya Aes Network Administration Active Directory Windows Server Linux

Lukasz Sitek Education Details

Frequently Asked Questions about Lukasz Sitek

What company does Lukasz Sitek work for?

Lukasz Sitek works for Citi

What is Lukasz Sitek's role at the current company?

Lukasz Sitek's current role is CC Telephony Integration Team Leader APAC and EMEA.

What is Lukasz Sitek's email address?

Lukasz Sitek's email address is ls****@****onet.pl

What schools did Lukasz Sitek attend?

Lukasz Sitek attended Sgh Warsaw School Of Economics, Warsaw University Of Technology.

What skills is Lukasz Sitek known for?

Lukasz Sitek has skills like Voip, Avaya, Avaya Communication Manager, Itil, Avaya Ip Telephony, Avaya Site Administration, Cisco Technologies, Avaya Aura, Avaya Aes, Network Administration, Active Directory, Windows Server.

Who are Lukasz Sitek's colleagues?

Lukasz Sitek's colleagues are Emily Kunzier, Mao Shan Fang, Noel Anthony Cordova, Carolyn Davelaar, Jhon Lucovich Roldán, David Kuramoto, Tuan Ngo Van.

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