Lexa Small Email & Phone Number

Greenville, Sc, Us

Greenville, South Carolina, United States

gpac is a leading provider of full-service solutions to a broad range of clients throughout the US and globally. We can assist you with your specific staffing needs in these key areas:Comprehensive Search and Recruitment Services• Search and selection process. We use a proven, comprehensive strategy to secure the best talent• Confidentiality. We offer discreet search services to protect your company's confidentiality.Placement Services. We provide a complete range of integrated search services for direct and interim placement of candidates. Our research capabilities, industry expertise, extensive network of contacts, and determination allows us to find the top-performers that best fit your particular requirements.• Executive Placement. We place top-level, senior-executive candidates with backgrounds matched specifically to key positions using a retained search approach.• Management placement. We place top-performers in critical mid-management positions.• Highly Skilled Professionals. We provide services for the recruitment and placement of key highly-skilled professionals.

United States

-Coordinated meetings with representatives to complete call calibrations, role plays, performance reviews, and other checkpoints to attain knowledge of the team’s learning progress. -Created knowledge-based activities to enhance a representative understanding on reducing handle time, scripting standards, and call efficiency.-Produced weekly Return On Investment forms to track assignments and call observations to illustrate effectiveness.-Piloted support methods for representatives to acquire assistance by responding to incoming calls and chats.-Lead various test-and-learn approaches to determine the most effective procedures that would improve customer experiences and customer retention.-Maintained weekly meetings with leadership and quality assurance to discuss areas of improvement discovered from monitoring the representatives.-Leveraged analytics and reporting to understand performance and conduct root-cause analysis to develop and implement sales and one-call resolution initiatives by providing ongoing sales and service training and support for my team to exceed sales, retention, quality, and service objectives. -Improved and maintained the VPH performance of assigned teams by over 35% and the 3-day performance of my team by 50%. -Developed, prepared, and presented de-escalation and upskilling activities to teams of 18+ by making coaching recommendations based upon accurate data review of complex customer issues.-Collaborated with internal partners to ensure gaps and trends are considered and addressed to create united processes, policies, and experiences while ensuring the best experience and interests are considered for customers and employees.-Streamlined effective communications and support documents for frontline teams and Real-Time Observations to improve the customer experience and help lead to a positive solution.-Completed 12-month Leadership Integrity Framework Training

United States

-Facilitated a smooth transition by addressing learning curves, boosting confidence, and staying abreast of technology changes. -Delivered supervision with trainees for content comprehension and effective application navigation while maintaining a constructive training environment.-Instructed multiple employees on the appropriate strategy to complete account management analysis promptly for findings to be integrated into customer interaction. -Coordinated daily meetings with superiors to discuss auditing, documentation, and productivity opportunities.-Utilized information systems and call-tracking technology such as Verint to confirm the execution of behavioral targets.

United States

-Improved customer service by following up with clients to ensure optimal customer satisfaction, becoming a trusted component for escalated concerns and other complex IT topics.-Received calls providing exceptional listening skills to determine the nature of the call to clearly and precisely address their inquiries professionally.-Communicated using customer-friendly and approachable language to explain customer bills, resolve payment issues, and handle billing disputes constantly with company policy.-Resolved troubleshooting investigations for introductory and intermediate issues submitted by clients by leveraging root cause analysis skills. -Researched solutions from comprehensive documentation or collaborated with a cross-functional department.-Saved customers by re-selling the benefits of products and services that aligned with the customers' uncovered needs.-Completed account analysis to ensure customers are notified of incentives and saving costs when available.

Columbia, South Carolina Metropolitan Area

-Managed inventory levels weekly for The University of South Carolina websites by calculating apparel and creating product assortment. -Increased revenue by creating social media concepts and executing visual merchandising for the sales floor.-Supervised shipping operations to ensure completion of the purchase and prepared storage area for new inventory.-Analyzed store reports leveraging historical sales data with current sales goals to establish achievable stretch goals for team performance. -Processed high-volume orders or returns promptly while remaining customer-focused by answering customer concerns via telephone or email.-Collaborated with internal and external partners to fulfill customer special orders. -Communicated with the Athletics department to develop monthly marketing strategies. -Opened and closed the bookstore by balancing each drawer, counting the safe, ensuring each door/gate was closed correctly, and inputting the correct information in the operating computer system.-Reviewed customer feedback and performed competitive analysis to determine a process improvement approach.

Columbia, South Carolina, United States

-Greeting clients as they walk into the store, discovering their wants and needs, and taking care of clients while in the dressing room.-Helping clients at the purchasing counter.-Folding apparel, ensuring the correct items are censored and correctly placed.-Know how to operate the store's checkout system.-Store/Inventory recovery (folding, hanging, sorting, and censoring clothing).

Columbia, South Carolina, United States

-To plan unique events throughout the business year.-Recommend, select, and help locate or obtain merchandise based on customer needs and desires.-Describe merchandise and explain the use, operation, and care of merchandise to customers.-Open and close cash registers, count money, separate charge slips, coupons, and vouchers, balance cash drawers, and make deposits.-Resolve customer complaints regarding sales and service.-Plan commercial displays to entice and appeal to customers.-Collaborate with others to obtain products or other display items.

Columbia, South Carolina Metropolitan Area

-Getting to know the bridal and prom inventory within the store. Properly fitting and sizing customers.-Excellent customer service for every customer's specific occasion.