Lynda-Sue Napier Email & Phone Number

Evanston, Il, Us

Through a temporary placement agency, I began working at Endeavor Health (formerly NorthShore University HealthSystem) in September 2014 as a Open Enrollment Customer Support Representative. I answered employees' questions regarding health care coverage and defined contribution benefits plans. I directed employees through the online enrollment system and guided executives and physicians through top hat retirement plan enrollment.I began my current, permanent position in November 2014. As a Benefits Specialist Senior, I am the liaison between retirement plan recordkeepers and employees during the resolution of escalated situations. I manage the annual nondiscrimination testing process, Form 5500 submission, and retirement plan audits. I am a key member of the implementation team for online enrollment of the tax deferred annuity plan and executive/physician income deferral plan.I manage a series of workshops and communication strategies utilizing data analytics that enhance employee awareness of retirement benefits.

I was responsible for the daily operations at this regional spay/neuter clinic. I led the staff in offering exceptional customer service; updated and revised clinic and employee manuals to adhere to best practices, and maintained and managed confidential personnel files. I managed workflow and monitored and responded to customer complaints and compliments.Projects I managed included coordinating security, phone and internet systems upgrades to meet building codes; coordinating maintenance of the building and equipment; and managing and training staff on proper use of the specialty “Humane Solution” client database/practice management and “TimeForce” staff scheduling software packages.

I lead a team of dedicated and highly skilled veterinary medical and administrative staff. We offered lower-cost spay/neuter services for “Virginia Region 2000” and surrounding areas. Their vision is to end pet overpopulation by offering reduced rate services, working with the area's animal welfare groups, and educating the community about the importance of spaying/neutering their pets.I collaborated with the Academy of Fine Arts to host an art show and sale entitled “All Creatures Great & Small” that benefited the clinic.

In this position, I implemented and executed corporate and foundation strategies for multiple home locations throughout Virginia. I promoted collaborations with area corporations to increase advocacy, volunteerism and financial support of the organization and specific home sites. I also planned, implemented and evaluated functions intended to increase contributions by which we could begin long term relationships with key donors.From the beginning, I was involved in premier events such as The Mad Hatter’s Ball, The Turkey Trot, and the Annual 5K Run.I really enjoyed working with a foundation executive to obtain a tractor for Zuni and arranging a meeting with the funder and the designated driver. That was not only fun and gratifying, but encouraged the donor to support other specific projects for the Zuni community.

Fredericksburg, Virginia, Us

My primary role in supporting this nonprofit foundation was to create the annual campaign plan, theme, and supporting marketing materials. I also collaborated with various advancement team members to support corporate relations, foundation relations, and the execution of special fundraising and high-end donor events.I was tasked with ensuring a smooth-running office environment. Procedural review and refinement allowed us to follow best practices and provided a framework from which to train staff, development volunteers, and interns.The development team launched a new giving level opportunity called “The 1738 Assembly” through prospect identification and founders' special events. This mid level ($1,000 - $1,499) was added to give younger professionals the opportunity to donate and to be more connected with greater access to insider events.I served as the primary liaison to the Lewis, Washington, and Gordon families for the cultivation of their time, talent and treasures; giving them the opportunity to stay connected to, and appreciative of their significant family history. We held multiple special family events annually.These activities allowed us to expose high-end donors and other interested parties to the importance of the active upkeep of these historic properties.

Lynchburg, Virginia, Us

I began my work at Poplar Forest as the Assistant to the Director of Development. My stated role was to maintain the database of 20,000 constituents using Raiser's Edge software. I also managed a semi-annual in-house mailing of 20,000 appeal letters, prepared monthly reports on development activity, and spearheaded a major software upgrade from DOS to the Windows operating system.Throughout my tenure, I was responsible for all aspects of corporate & foundation fundraising. I conducted research to identify new potential donors, created relationships with ultra-wealthy community members, cultivated relationships with other key stakeholders and interested people, wrote grants, tracked and managed changes to grant guidelines, and organized community education and development events.I was a key member of the team that raised over $14,000,000 in new cash.I researched programs and progress at the museum to identify and pursue new potential grant opportunities.During 2004, due to vacancy in Director of Development position, I served as co-director of the department and development liaison to the Board of Directors.