WSIB is one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario.

CIBC is a leading global financial institution providing a full suite of products and services to over 11 million clients across Canada and around the world - Through our four strategic business units – Canadian Personal and Small Business Banking, Canadian Commercial Banking and Wealth Management, U.S. Commercial Banking and Wealth Management, and Capital Markets. We have approximately 44,000 employees dedicated to providing our clients with banking for a modern world, delivering consistent… Show more CIBC is a leading global financial institution providing a full suite of products and services to over 11 million clients across Canada and around the world - Through our four strategic business units – Canadian Personal and Small Business Banking, Canadian Commercial Banking and Wealth Management, U.S. Commercial Banking and Wealth Management, and Capital Markets. We have approximately 44,000 employees dedicated to providing our clients with banking for a modern world, delivering consistent and sustainable earnings growth for our shareholders, and giving back to our communities. Lead, coach, develop and inspire Chat Specialists to achieve organizational goal of being a leader in client experience and Net Promoter Score. Partnering with cross functional teams to design and implement new processes and procedures, analyzing data to ensure a fair and effective balanced scorecard, and participate in risks assessments. Lead sponsor of community committee, inspire employees to proactively participate in CIBC sponsored charities such as United Way, and Canadian Cancer Society’s Run for the Cure. Show less

Trained and developed new hires to communicate with clients in a client centric tone, follow business procedures, and recommend clients with needs based solutions. Provided floor support and delivered training sessions to tenured employees.

Provided superior client experience through non-voice channels such as Click-to-Chat (C2C), secured and non-secured e-mail, and Social Media. Subject Matter Expert for our dedicated Technical Escalations Queue where more complex and technical inquiries related to electronic banking were handled.

Cross trained as a Financial Service Representative and Online Banking Specialist and assist clients at first point of contact in an fast-past inbound Contact Centre environment. Provided clients with support to meet their daily banking needs and offered financial solutions through the use of 'discovery' questions to uncover their short and long term goals. Subject matter expert as an Online Banking Specialist that has supported CIBC successfully execute the launch of Mobile… Show more Cross trained as a Financial Service Representative and Online Banking Specialist and assist clients at first point of contact in an fast-past inbound Contact Centre environment. Provided clients with support to meet their daily banking needs and offered financial solutions through the use of 'discovery' questions to uncover their short and long term goals. Subject matter expert as an Online Banking Specialist that has supported CIBC successfully execute the launch of Mobile Banking, Mobile Payment, and Online Banking solutions. Show less

Rogers Communications Inc. is a leading Canadian communications and media company. It operates particularly in the field of wireless communications, cable television, telephone, and Internet connectivity with significant additional telecommunications and mass media assets.Led a team of Communication Consultants to achieve strong sales and net promoter score results by providing excellent client experiences and mobile solutions. Assisted with the expansion of the business by… Show more Rogers Communications Inc. is a leading Canadian communications and media company. It operates particularly in the field of wireless communications, cable television, telephone, and Internet connectivity with significant additional telecommunications and mass media assets.Led a team of Communication Consultants to achieve strong sales and net promoter score results by providing excellent client experiences and mobile solutions. Assisted with the expansion of the business by opening 7 new locations within 2 years. Contributed to the hiring process, training, and development of sales strategies. Show less

No Wires Direct Inc. is an authorized Roger's Dealer, servicing and selling Roger's Communications products and services.