Manage the program management team covering products across multiple technologies including LTE, 60GHz, B/SS, and O/SS systems to create a fixed wireless 5G network. • Run several cross-functional and cross-product release cycles at any given time and work closely with engineering team on program prioritization. Communicate product progress and release timelines to sales, operations, and leadership. • Build strong business performance and deliver excellent customer experience by leading the product team to leverage best practices for research, documentation, system tools, and productivity improvements.

Oversaw the reorganization of the engineering department and created cross-functional alignment that allowed for consistent development releases for IOS, Android, frontend and backend web, DevOps, and UI. Responsible for working closely with the finance department to manage an $8.5 million engineering budget. • Managed a team of 20 engineers and 35 contractors, spread domestically and internationally across Indianapolis, Los Angeles, Utah, Portland, Russia, and Mexico.• Led multiple complex product releases including rewriting the international fuel tax agreement (IFTA) product and stabilizing a broken electronic logging device (ELD) product in a short period of time, resulting in a 70% reduction in customer support calls. • Improved communication and trust with the sales team by introducing a transparent cross-department prioritization and tracking process, which provided teams with more frequent updates and quicker solutions. • Provided opportunities for quicker scalability by more efficiently structuring the team and project reporting.

Led an innovative program to develop a 60GHz phased array radio and mesh network; responsible for engineering budget, leading NPI handoffs to internal teams, and managing prototypes and beta testing efforts.• Manage all phases of product development and guide projects through every part of the process including Ul & FCC certification, packing design, hardware design process, validation tests, manufacturing tests, embedded software, and more.• Coordinated international engineering teams and testing in Sweden, Utah, California, India, and Taiwan.• Successfully managed relationships with manufacturing and engineering contractors, keeping the project on budget and on time. • Audited projects and provided mentoring and consultation for struggling programs within the overall Vivint Smart Home business.

Responsible for all aspects of the project portfolio and product management lifecycle for two commercial product lines accounting for 50,000+ devices installed in the field and ensure that projects are aligned with strategic business and product objectives. Managed a team of project managers, including recruitment and onboarding, setting individual and team objectives, performance reviews, and Agile coaching.• Transformed the company from a Waterfall hardware development company to a fully operational Agile software shop, including the creation of a DevOps team and the introduction of a continuous integration release process. • Managed multiple product lifecycles congruently including assigning product owners to define project scope, directing appropriate resources, and overseeing technical requirements, industrial design, electrical & mechanical prototypes, tooling, embedding software, etc.• Oversaw development, release, and/or major updates to several software and hardware platforms, including the migration of the production environment to the cloud, converting an embedded Linux system to Android on a new hardware platform, and more.• Improved overall product quality by leading the implementation of a process improvement effort through the use of project retrospectives.

Managed the engineering department’s release of hardware, embedded firmware, and software products; created and executed project plans and managed change requests from internal and external stakeholders. • Increased speed and predictability of product releases by running a smooth development process and leading the team’s conversion from Waterfall project management to Agile. • Successfully navigated multiple competing priorities at any given time and ensured releases were on time and met business objectives and quality standards.• Served as liaison between stakeholders and engineering team, communicating cross-functionally to provide status reports and ensure all parties were informed of project charters, project plans, functional requirements, and budget expectations.

Coordinated and participated in quarterly review meetings to improve business activity and customer/partners relationships.Delivery of product road maps to key partners. Oversaw joint Novell/Partner project activities to ensure successful product launch.Managed the contract negotiation process for new and existing customers by leading financial discussions and supporting legal negotiations.Lead account management team by exceeding targeted sales goals for sales and negotiation of new contracts and renewals.

Quickly resolved a broad spectrum of customer software issues including all Microsoft operating systems and a large number of applications and system components. Offered support for a large range of hardware platforms from cutting edge PCs and laptops to legacy hardware.Consistently exceeded call volume quotas while maintaining superior customer service.