Lisa Stefanoff Email & Phone Number

Ny Area

Ny Area

Plant-Based Foods Association: Interim membership management (4 months) leading up to their annual Show. Handled member inquiries and preparation for their event, including external vendor interactions. Confidential Employer: Performed QC for high volume government call center, analyzing agent calls for content, adherence to script, agent capacity, etc.

Teterboro, Nj United States

Management, technology, innovation, and improvement for a regional distributor of baked goods and related items. ERP IMPLEMENTATION-Successfully lead, managed and launched conversion from multiple systems to Netsuite ERP - with no direct reports and no additional in-house technical expertise, resulting in: -Reduction of reliance on disparate failing and limited legacy systems. -Savings of annual software fees, technical support time/money, and many hours of staff time spent on troubleshooting daily-Defined core requirements across all business functions for ERP vendor evaluations. -Reverse-engineered nearly all functions to define requirements, including highly customized critical daily reporting processes required across 30+ vendors-Set-up and integration of EDI (True Commerce)-Set-up and integration of payment gateway (Cybersource/VISA)-Normalized extremely irregular and inconsistent source Master data for migration (Customers, Vendors, Contacts, Items)-Developed SOPs and training for all key functions.ADDITIONAL ROLES AND RESPONSIBILITIES-Oversight of AR collections during staff transitions post-Covid, including outreach and investigative research and discovery for legal actions-Implemented RingCentral - IP phone system, saving $500/month in previous telephony fees-Collaborated with staff to create automated reports and queries to aid their daily processes-Provided on-site tech support-Oversight and management of all technology-related vendors, including MSP, telephony, Netsuite, other third party consultants.

Croton-On-Hudson, New York, United States

Developed content and agendas for monthly meetings, discussion groups, etc. Handled discussion group signups, online meeting logistics, attendance tracking, marketing flyers and emails. Presented on varied topics including race, gender and sexuality topics.

Ny

Led team of seven, providing strategic direction for acquisition, engagement, retention activities, including marketing and support for member benefits and programs for nearly 4000 company-members. Managed to $1.5MM budget.-Led Governance Task Force to redefine Association's Membership Policy and By-Laws. -Oversight and development of Admissions processes, including on-boarding workflows and content-Implemented data quality controls for more accurate reporting and analytics-Created multi-channel member outreach strategies, increasing customer engagement and success. -Developed matchmaking programs to facilitate actionable business for makers and buyers. -Provided leadership, content and logistics oversight of membership-driven Fancy Food Show programs, including: VIP program and lounge for key buyers, Membership hub (booth - objective, design, layout), credential qualification for 35,000+ attendees, engagement/acquisition strategies via attractions and games.-Developed organizational efficiencies via SOPs, FAQs, streamlined workflows, improved training practices.-Led business expansion opportunities for members via international and domestic trade show presence-Defined marketing campaigns for lead management, member engagement, significant organization announcements, etc. -Facilitated in-depth member research for value proposition and segmentation of membership.

New York, Ny

Strategy, management, and implementation of technology solutions required for top non-profit trade association. Included project management, growth and development of all digital properties, as well as third-party/Saas business solutions. Heavily involved in all aspects of Association business at the Board and Executive Management level, including specialized task forces on governance, strategic planning and culture.

Oversee, plan and implement technology related solutions.

Trained and mentored Dale Carnegie students in the Dale Carnegie program - included public speaking, managing stress, leadership skills, and overall skills in becoming more successful in business and in life.

New York, Ny

Managed all technology needs related to enterprise infrastructure (network and database administration, reporting, end user help desk support, etc.). Maintained connectivity and functionality of multiple office locations (New York, California) while company expanded from 8 employees to over 100 over 7 years. Additionally responsible for the data production and transmission of programming for a 24 hr pay-per-view cable network - distributed to cable companies throughout the country. Managed staff of 5 as well as various cable/satellite related vendors responsible for monitoring satellite operations.

Executive Certificate In Management And Leadership

Pursued Management and Leadership Executive certificate

Bachelor Of Arts (B.A.), Psychology And Communications