Luca Stillo Email & Phone Number

Oakville, Canada

• Assist users in troubleshooting and identifying authorization issues using trace analysis
• Performed unit test of PFCG roles after role modifications and worked with Business Analysts in getting the roles tested in QA system, before moving the roles to Production System
• Remodeled eCapex based on Shred-it organizational structure changes
• Support with the E-Mail migration from on premises to Office 365
• Provided large contribution in SAP deployment of Cintas integration project
• Speedily responding to business requests as per the requirement of security control changes

• Facilitate the project of mobile devices transitioning to AT&T. Provide end user support and create procedural documentation
• Perform monthly manual user account audits within SAP and Active Directory of inactive users
• Provide support to Customer Service Representatives and Managers for Motorola Handhelds as well as repair, build and configure Handhelds
• Assist in the integration of branch acquisitions on to Shred-it systems; which include domain and mail migration and user profile configuration
• Create, manage and maintain PFCG roles in SAP
• Provided training and guidance to Help Desk on policies and procedures

• Assist with the implementation and transition to ticketing system, HelpSTAR
• Provide efficient day to day support to user community via ticketing system and provide resolutions in timely manner
• Create and maintain internal and end user knowledge base documentation
• Point person for daily Human Capital Management requests and managing user accounts using Active Directory
• Participate in the project of SAP conversions/deployment and assist where deemed necessary which included, but not limited to, configuring training Netbooks, create and assignment of Active Directory security groups.
• Configured phones using Cisco Call Manager and Unity Call Manager

• Provide local and remote support for a leading travel company consisting of Sunwing, Sunwing Airlines, Signature Vacations, and Selloffvacations.com with over 1000 end-users.
• Supply 24-hour emergency support on a rotational basis with Blackberry provided
• Installation, configuration, and upgrades of standard and custom applications
• Maintaining an up-to-date inventory of PCs, printers, and Blackberrys
• Performed a leading role in assisting to switch over 40 retail locations to MPLS
• Respond to service and work requests that fall into queue using ticketing system