Develop intranet websites on Sharepoint Online to support projects and team communication strategies. Distribute quarterly e-newsletter across the organization, designed to inform IT project impact to the business. Audience of over 4,000 employees with 65% average open rate. Redesigned newsletter layout to adhere to updated corporate brand standards. Stay up to date with corporate communications implementations and change in policies. Cultivate strong relationships with first line of customers, including business analysts and project managers for 12 functional areas, to globally to support the business units and division within cross-functional project teams. Supervise 2-4 resources on the team, including interview, onboard and train, with continuous training and mentoring.Organized centralized training for project administration, including coaching on new tools and processes.

Instrumental in creating over 200 documents; including transactional work instructions, training presentations and other training materials intended for audience of internal customers using SAP software. Maintained currency and accuracy of 5,000+ document library, including organization and publishing. Monthly site traffic average of 2,000 hits. Developed quarterly e-newsletter across the organization, designed to inform IT project impact to the business. Audience of over 8,000 employees with 70% average open rate. Built relationships by facilitating meetings with business analysts and project managers across 12 functional areas. Hosted monthly web refresher training on various functional area topics to average audience of 50 attendees. Managed eLearning and training content authoring tool, including annual license monitoring for 1,800 users. Complied with documentation processes, style guides, as well as corporate brand standards.

Marketing Assistant to the CEO. Responsible for marketing property portfolio of 60 listings for rental on various booking sites, monitor local competition market and enforcing company brand guidelines. Wrote copy for monthly advertisements, website and blog designed to promote and entice new renters. Grew company’s Facebook audience by 59% in a one-year period with social media plan and engagement. Product manager/user experience liaison with developers for website, mobile app and email marketing in 2013. Maintained mobile app and website platforms including enabling pricing promotions and schedules. Photographed average of 40 photos per property. Edit selected range of 10-12 photos using Photoshop.

· Service Desk Analyst on team of 12 members providing Service Management-based application and infrastructure support for 7000+ users.· Analyzed and resolved a variety of technical issues and requests with extensive remote troubleshooting.· Specialized in Infrastructure and Human Resources support areas, prepared team for upcoming changes to the production environment, reviewed reports for process improvements and worked with other teams to remedy potential areas of concern.· Utilized technical writing skills to document all troubleshooting steps, solutions and general procedures.