Joel Jones 🏡 Email & Phone Number

Salt Lake County, Utah, United States

First-time landlord? I help you overcome the challenges of tenants, maintenance, and legal liability using the landlord self-management system.Watch the free landlord class at www.LandlordStrategy.com

Salt Lake County, Utah, United States

- Direct company AR efforts of $5M+ a month, partnering with cross-functional teams to implement initiatives that enhance the company's cash flow position and contribute to overall financial success- Collaborate with in-house counsel and third-party lawyers to manage legal matters, ensuring comprehensive oversight and alignment with organizational objectives

Salt Lake City, Utah, United States

- Achieved 20% Q/Q revenue growth by improving operational efficiency, resulting in increased revenue leading to $80 Million Series C round of fundraising backed by Andreessen Horowitz-Improved NPS to 50+ by leading a cross-functional team of product, engineering, and accounting professionals to solve internal payment customer journey pain points across the organization - Created and launched recurring revenue campaigns generating $100K+ in revenue

Salt Lake City, Utah, United States

- Led a team of 10+ account managers responsible for multi-million dollar rental portfolios, resulting in Series B fundraising of $40 Million and launching core company programs and policies to scale- First Utah hire and employee #45 Series A, contributed to rapid growth and development resulting in scaling the Utah office to 50 employees and launching new markets

Provo, Utah Area

- Managed a team of 7 and orchestrated sales and retention for 480 contracts by leveraging customer experience feedback, NOI analysis, delinquency, and leasing velocity.

Lindon, Ut

- Developed successful customer experience journeys for Star Wars, Marvel, and Sony content, resulting in the launch of seven storefront locations and events at TED 2018 and Oculus Connect 5 Conference- Coordinated 20+ focus tests with up to 300 testers resulting in critical product changes prior to launch, resulting in 100+ SOP’s that kept teams organized and delivered an 80+ NPS score- Generated $212,000 in sales by creating and developing a new revenue line via private events

Glendale, Ca

- Directed 1,000+ product demonstrations for investors and executives at Marvel, Lucasfilm, and Pixar, resulting in additional Series A funding to create content and launch locations in California, Florida, Vegas, and Canada - Trained and launched the Downtown Disney location generating $300K+ monthly in revenue- Executed comprehensive test plans, identified and reported defects, and collaborated with teams to resolve issues

Lindon, Ut

- Assisted Director of Customer Service to refine operation and technical checklists to improve efficiency - Monitored the health of operations in New York and reported the results to management- Managed VR Customer Service Associates and technicians for public opening- Hosted live operations with a team grossing $6,000+ per evening

Orem, Ut

- Created online email content for volleyball college coaches, club coaches, and parents- Fabricated brochures, flyers, and promotional materials to increase brand awareness and sale

Provo, Utah Area

2017 Season Oversaw Utah’s largest 26- acre water park with 17+ attractions, vendors, cabanas, gift shop, food, and events Hired and trained 200+ employees in five departments to serve 300,000+ guests annually Reduced payroll by 1.5% and expenses through efficient scheduling and maintenance work Developed a new parking process that increasing revenue by 20% by creating a pay as you leave platform  Oversaw 30+ private events for large companies like In-N-Out Burger… Show more 2017 Season Oversaw Utah’s largest 26- acre water park with 17+ attractions, vendors, cabanas, gift shop, food, and events Hired and trained 200+ employees in five departments to serve 300,000+ guests annually Reduced payroll by 1.5% and expenses through efficient scheduling and maintenance work Developed a new parking process that increasing revenue by 20% by creating a pay as you leave platform  Oversaw 30+ private events for large companies like In-N-Out Burger totaling $500,000+ in sales Other Responsibilities: Manage hiring, training, processing purchase requests, scheduling the office as needed, assisting with phones and customers, etc.  Assist with Cash Control duties as needed in the pre-season: Prepare cashier tills; Reconcile tills with computer reports; Balance the vault and day safe. Attend weekly meetings and assist in departments as needed.  Audit and follow-up with Department Managers in their daily checklists and project lists. Enforce park policies and rules and ensure compliance with procedures.  Run errands as needed - personal vehicle and current driver's license required.  Track and send daily reports to Upper Management. Show less

Provo, Utah Area

 Managed 120 employees in the front office, parking, gift shop, equipment rental and repair Oversaw 80% of total revenue, ran point of sales system Created company-wide guest services training manual for the new point of sale system

Las Vegas, Nevada Area

• Coordinated various divisions of the event for 10,000 plus participants• Instructed groups of volunteers on event processes and how to create memorable experiences for participants

Provo, Utah Area

• Reviewed and implemented the event planner’s detailed instructions with precision• Erected and disassembled events efficiently and in an organized manner• Set-up and tear down a variety of equipment, including, but not limited to chairs, tables,• staging, risers, trash cans, dance floors, coat racks, table skirting, carpet, pipe & drape,• and plywood.• Sweep, mop, and scrub floors, wash walls, windows, stainless steel, counter tops, and• woodwork.• Clean restrooms… Show more • Reviewed and implemented the event planner’s detailed instructions with precision• Erected and disassembled events efficiently and in an organized manner• Set-up and tear down a variety of equipment, including, but not limited to chairs, tables,• staging, risers, trash cans, dance floors, coat racks, table skirting, carpet, pipe & drape,• and plywood.• Sweep, mop, and scrub floors, wash walls, windows, stainless steel, counter tops, and• woodwork.• Clean restrooms and replenish supplies.• Identify stains on carpet, and report to Manager or Supervisor for appropriate cleaning• Dusts, polish, arrange, and move furniture and equipment.• Remove rubbish and waste.• Perform light facility maintenance tasks as assigned.• Report defective equipment, facility damage, areas of the facility requiring cleaning and• incorrect or improper set-ups to supervisors in a timely manner.• Communicate clearly and concisely, both orally and in writing.• Perform all other duties as assigned. Show less

Officiate Volleyball and Soccer games

Master'S Degree, Master'S Of Business Creation

A specialized, hands-on program focused on entrepreneurship and scaling businesses. The Master's in Business Creation combines advanced.

Experience Design And Management, Business Administration And Management, General

Activities and Societies: Entrepreneurship Club Event and Venue Management Club The anatomy of experiences, created and designed.