Responsible for providing oversight on contracting to account management and business development professionals in support of Accredo, CuraScript SD and Matrix GPO contract agreements. Ensure effective contracting and pricing strategies are implemented for Pharma & Biotech Clients. Demonstrate accountability to client-specific contract deliverables while aligning with operational and financial direction for assigned clients is achieved. Communicate and outline the critical details of new agreements and amendments to the business community for implementation and operationalization.

Agile product owner supporting the implementation of an enterprise Governance, Risk Management and Compliance program utilizing the RSA Archer suite. Identify requirements and leverage as input for translation into features and user stories. Collaborate with business owners and articulate the business needs to the development team and identify the best approach in design and configuration. Evaluate the 'as is' process and the 'future' technological process. Accountable for the prioritization of requirements captured in the product backlog and ensuring focus on the commitments to maximize business value. Ensure identified deliverables align with product and program strategy. Partner with Solution and System architects, and technical experts in the business needs analysis. Participated in all agile ceremonies such as Program Increment Planning, Program Backlog and Refinement, demonstrations and retrospectives. Facilitated system demonstration for program stakeholders.

Implemented change management 2021-2022 roadmaps, timelines, initiatives, Gantts charts, process flow diagrams to minimize employee resistance and accelerating adoption. Conducted end user & customer satisfaction surveys, store data, analyze results, and visually communicate insights. Facilitated Agile Release Train increments readouts for Operations Management to increase synchronization of teams. Implemented Prosci ADKAR model change management processes to increase employee adoption and usage oftools focusing on the people side of change, including changes to business processes, systems and technology. Dove efficiencies, faster tool adoption and utilization by facilitating product demonstrations, virtual instructor led trainings, creating minimal viable product user guides, job aids, eLearning, trainings, how-to videos,communications for Affordability Management Platform and Negotiate Best Contracts. Change manager for Competitive Affordability Market Report tool roll out plan to view affordability position by Translation Factor Markets and Market Roll-up. Change manager for Competitive Affordability Market Report, High Performance Network / Facility, Next Generation Facility Contract Modeling pilot program and Chargemaster SurveillanceSaving Tracker tool. Conducted end user & customer satisfaction surveys, store data, analyze results, and visually communicate insights. Facilitated Agile Release Train (ART) program increments readouts for Operations Management Group to increase synchronization between teams.Implemented Prosci ADKAR model change management processes to increase employee adoption and usage focusing on the people side of change, including changes to business processes, systems and technology. Drove efficiencies, faster tool adoption and utilization by facilitating product demonstrations, virtual instructor led trainings, creating minimal viable product user guides, job aids, trainings, how-to videos, communications, and knowledge transfer plans.

Responsible for regulatory and contractual audits for Accredo & Cigna Specialty Pharmacy, Freedom Fertility, CuraScript Distribution, United BioSource and Express Script Distribution Services book of business.Facilitated routine/non-routine regulatory compliance and contractual audits focusing on Patient Assistance Programs, Source Data Verification, Retrospective, Adverse Events & Product Complaints, Inventory Management, Risk Elimination Mitigation Strategies, Pharmacovigilance, Information Technology, SOC 2, Business Continuity/Disaster Recovery, Consent Decree, Office of Inspector General, cGMP, cGDP, Quality Management, Financial, and Cybersecurity.Directed pre-launch and post dispense audits of USP 797 Pharmaceutical Sterile Compounding ISO 5 environment leading to new business opportunities. Developed Avatar role for Commercial, Payor, Medicaid, Med D audit requests; 340B, CERT, RAC audits.Implemented corrective and preventative action plan process and maintained objective evidence. Tracked HIPAA & PHI compliance. Co-facilitator of Specialty Pharmacy Center of Excellence. Developed Audit Manager tracking tool transitioning team from manually populated data to real time dashboard driven operational monitoring to improve efficiencies; track key performance indexes, trend analysis and metrics. Participated in negotiations, approved complex pharmaceutical contract language request for proposals, enhanced services, master service agreements, amendments, and quality agreements for 3PL, GPO, Specialty Pharmacy, Freedom Fertility, and Distribution Services. Executed pharmaceutical Confidently Non-Disclosure agreement process. Acted as consultant providing interpretation of pharmaceutical global legislation, contractual and regulatory requirements to mitigate fiduciary and compliance risks, developed protocols/standards, identified gaps and coordinated remediation. Led international EU, MHRA, Dutch Inspectorate' regulatory audits.

Oversight of Specialty Pharmacy JCAHO, ACHC, URAC and DMEPOS accreditation audit readiness; facilitated performance review audits, audits desktop attestation form submissions resulted in successful re-accreditation audit with no deficiencies. Developed departmental budgets and managed expenditures in accordance with budget appropriations. Reviewed Specialty Pharmacy contracts to ensure alignment with accreditation standards. Drove collaboration and alignment across multiply sites on health care quality programs; resulted in enhanced patient treatment plans, improved clinical outcomes, increased effectiveness prompting patient safety and satisfaction Performed in depth analysis of patient, client complaints and grievances recommended corrective actions to Quality Management Committee.Evaluated adequacy of internal controls by performing risk analysis, vulnerability assessments, and documentation audits for all business groups; resulted in resulted in increased efficiency. Led multiple cross-functional Quality Management, Durable Medical Equipment and Safety Committees. Designed and implemented annual accreditation trainings across Specialty Pharmacy book of business; achieved 95% completion rate with more than 5000 trainee participants.

Created and maintained job descriptions, consistent application of pay philosophy while driving pay for performance culture. Managed the annual compensation and annual performance management cycles while analyzing cost competitiveness. Coordinated with corporate office Wellness in the Workplace, annual open enrollment activities, and benefits appeal process. Implemented strategic recruiting plans with business leaders and assist with managing performance to improve retention, reduce attrition, and improve employee morale. Partnered tactically and strategically with business partners within Pharmacy Operations, Fulfillment and Call Center environment to understand business cycles of the organization to assist with developing human capital strategies to assist in managing staffing initiatives. Built and maintained effective collaborative and consultative relationships with the management team to proactively identify attrition opportunities, staffing needs, key performance objectives, compensation, policies and procedure development and implementation. Proactively identify issues before they affect productivity and turnover. Demonstrated successful track record of driving the full life-cycle Recruitment processes.Provided consultative support to managers and employees in client base; performance counseling, employee retention, policy interpretation and implementation, conflict resolution, legal/contractual requirements, and managing cultural integration.Worked collaboratively with clients to conduct organizational diagnoses utilizing data-based methodologies to identify critical issues, root causes and assess client needs; designs and/or implements appropriate solutions utilizing change management principles and tools, and measures appropriate interventions to evaluate effectiveness. Served as HR subject matter expert for accreditation and pharmacy requirements.

Successfully concluded an OSHA, EEOC, ISO, EPA, Unemployment Tax and Department of Revenue audits. Certified ISO 9001-2000 and Environmental 14001 internal auditor.Provided operational oversight for the payroll system and processing for 400+ non-union employees. Oversee year-end activities; preparation of W-2, Social Security reports, tax reporting and all other federal and/or state requirements. Administered benefits plans including writing Summary of Plan Descriptions, completing/filing for 5500’s, coordinating and communicating open enrollment. Reduced recordable injuries by 40% completing over 3,000,000 man-hours from 2004-2006. Developed employee handbook, job descriptions, hazard assessments, training programs aimed at aligning employee performance for career path development, reduced turnover rate 2004-2006 by 35% and obtained $25,000 grant from State of FL.