Lukasz Szymczak Email & Phone Number

Paris, Fr

Paris Area, France

# COO / Directeur des opérations

Paris Area, France

Paris Area, France

# Lead the strategic evolutions and Groupe’s products# Operational supervision of the strategic projects implementation# Defined and lead the IT and Marketing services organisation change# Member of Executive and Strategy Committee

Paris Area, France

# Lead customer service projects, support, quality and security consulting team# Manage diverse workforce of over 30 people which have technical and non technical profiles# Member of Executive Committee# Ownership of the IT budget (people, OPEX, CAPEX)# Setup of 24/7 support (near-shore in Tunisia)Key achievements# Defined and lead a deep organisation changes of the Customer Services (the company’skey added value services) including HR (recruitment, motivation, communication, conflictsresolution), ITIL, work-flows, process and procedures.# Scaled the Customer Service team from 10 to 20 people within 10 months between Q2 2015 and Q1 2016.# Scaled the Customer Service team from 20 to 25 people within 12 months between Q2 2016 and Q4 2016.# Introduced and implemented the continuous improvement movement within theCustomer Services. # Launched the automation and industrialisation projects to increase service quality and customer satisfaction.

Paris Area, France

# Team management (Project Managers & Service Managers) - Quality and customer service oriented.# Strong commercial sensibility and business comprehension. Leading the PreSales projects# Responsible for the main company’s clients (TOP 30), their projects and satisfaction# In charge of internal company’s projects; certifications, the SLA and Quality Assurance Plan; definition and implementation of the KPIs; specification of the internal tools developed by internal DevOps teamKey achievements# Built-up the Project Service from scratch, and the business offer# Setup the project management methodology adapted to the hosting and managed servicescompany specialized in e-Commerce business

Paris Area, France

# Managed the company’s KEY accounts - Telecom operators including: EverythingEverywhere(JV Orange UK and T-Mobile UK), T-Mobile International, Turkcell, Orange andCox Communications.# Coordinated internal teams: marketing, development, quality, integration,solution architects; hosting companies and an offshore team of over 20 people based inIndia - Bangalore and Mumbai.# Leaded the multicultural teams - heavily dependent on a cross team collaboration.# The recurring tasks performed: project scheduling; risk and change management; mediated disputes; Request For Proposal leader.

Paris Area, France

# Managed services implementation for Reach Everyone VAS (Value Added Service) conceivedfor SMEs - for ORANGE# IPTV product definition and software implementation dedicated for an information appliancedevice (STB) deployed largely in the north of France - for AXIONE# Specification and implementation of the IS to reduce the loss of income (500 000euros/month) - for SFR.

Paris Area, France

# Effectively improved the business KPIs of the brand new service "TV on demand".

Mba, Business Administration And Management

Activities and Societies: Representative of the Students with the IAE authorities

Arabic Language And Literature

Master Of Science (Msc), Broadband Optical Networks, Telecoms

Activities and Societies: Climbing and Sailing Club

Diplôme D'Ingénieur, Télécommunication

Master Of Science (Msc), Telecommunications Systemes And Networks

Activities and Societies: Swimming team member, Mountaineering Expeditions, Music (lead guitarist)- Including a 2 years studies at ENST.

R02P - La Fresque Du Climat