Lee Barber Email and Phone Number

Leads the development and execution of product strategy and roadmap for GPS Device software. Conducts market research, gathers and prioritizes product and customer requirements, and works closely with cross-functional teams to deliver successful software features. Responsible for coordinating between engineering, data science, design, sales, and marketing teams to ensure successful value delivery to customers.

Agile product owner for the Pedals and Sensors business unit. Responsible for owning, maintaining, and prioritizing product and team backlogs for all products and software integrations within the business unit. Coordinates work between multiple scrum teams to deliver business value throughout the product ecosystem.

Support team lead with a primary focus on software support. Responsible for maintaining team SLA's, new agent training, and operational supervision. Coached agents on support best practices, workflow management, and customer satisfaction. Primary escalation point for customer-reported software issues, responsible for interfacing with QA and product development teams to ensure issues are reported, tracked, and prioritized for resolution.

Customer support in the fitness technology space. Responsible for resolving customer issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure that the customer has a satisfactory resolution. Consistently met or exceeded target SLA's (90% customer satisfaction, <24h first response time). Position required high level of multitasking and specific technical knowledge.

Sales and maintenance of bicycles, general staff oversight, social media + marketing.

Construction administrator and environmental technician with a specific focus on large environmental remediation and demolition projects. Responsible for developing and maintaining file and document management systems and coordinating information flow between project stakeholders as well as operational oversight to ensure compliance with applicable regulations and contract specifications. Experienced with ESRI ArcGIS and Autodesk AutoCAD software and worked closely with CAD and GIS departments to develop site base maps and project drawings. Additional duties included due diligence activities and technical field work for Phase I and II Environmental Site Assessments.

Maintenance and repair of personal computers (PC and Mac), installation and support of small office networks, consultation on IT hardware and software for a wide range of nonprofit sector clients.