- Provided exceptional customer service to all incoming correspondence to aid in payment related questions, consistently remained available for all internal team relations.-Showcased my extensive product knowledge by continuouslyreaching above average QA scores, and was able to quickly learn theworkflows and technical work to maintain my score. - In addition, I utilized a thorough range of experience in technical writing by usinglearned grammatical techniques to ensure effective communication tousers and teammates.

- Sustained a high level of quality and quantity of work and presence in assigned Risk Review queues. - With my strong ability to multitask as a leader on the Engagement Committee, we provided activities to strengthen community building practices and support for the improvement of team morale.

- Answered incoming calls and assessed their situations while answering their questions. - Utilizing my data entry skills, I converted potential sales leads into policyholders. - As a member of the Engagement Committee, I planned several holiday related parties and other events to help foster stronger intrapersonal relations in the office.

- Provided effective interpersonal communication between co-workers and supervisors to create quality theatrical content. - Dressed actors in a timely fashion to ensure proper show pacing, and arrival to cued areas. - Maintained a clean and organized area in the costume shop, built and created several costumes that required concentration, precision, and creativity.

- Created memorable customer service experiences through building rapport and determining needs. - Maintained continued learning to remain highly trained in product knowledge to make accurate productrecommendations. - Personally led several in-store parties and assisted with keeping the vibe energetic and friendly.