Laurie Chrisner Email & Phone Number

Atlanta, Ga, Us

• Initiated a comprehensive technology run book to improve efficiency within the IT department• Started developing standardized training documents to improve efficiencies within the POS team• Developed a comprehensive tracking Smartsheet to monitor vendor initiatives, updates, and individual site information, improving visibility, coordination, and communication across all stakeholders.

Remote

• Client-facing role for a large QSR restaurant group interpreting and translating client requirements into solutions that can be configured and delivered into technical solutions• Collaborated closely with clients to configure software solutions tailored to their needs, and assisted in integrating third-party software to ensure seamless interoperability and enhanced functionality

• Reviewed and analyzed service contracts for restaurant technologies, including SOW, SLAs, and reporting.• Recommended improvements for helpdesk procedures, ticket creation and closing, and the helpdesk knowledge base.• Provided knowledge transfer in construction technologies, service desk processes, and rollouts.• Led vendors for the transition and implementation of a new Point of Sale system (POS).• Reviewed and analyzed vendor services to ensure SLA compliance.• Served as a technical expert for implementations, risk recommendations, and gap analysis.• Collaborated with Construction and Operations teams to ensure technology requirements, including equipment placement, electrical receptacles, and circuits, met specifications to prevent gaps and inefficiencies.

POPEYES LOUISIANA KITCHEN Manager of Franchisee Technologies • Served as Project Manager on in store managed firewalls for PCI compliance• Delivered consistent, repeatable and sustainable processes with strong customer service levels to restaurant management teams through best practices and continuous process improvement.• Managed Hardware and Software vendors for brand -Xpient, Sicom, Trustwave, Retail Radio, Ackerman Security, Mirus, Xformity, and Syrus• Created problem resolution with POS and BackOffice System vendors on hardware, software, application hosting, maintenance, catalog management and other services with restaurants.• Managed and coordinated the purchase, implementation and installation of Restaurant POS, PCs, Back Office configuration for new and existing restaurants.• Managed and stabilized broken relations with main IT vendors, turning them into partners.• Provided and ensured accurate POS and Back Office security, workflow management reporting, and accounting implementation.• Responsible for implementing the scope physical site planning, cost, schedule, installation and training of new company POS system• Served as point person to establish and maintain strong partnerships with vendors.