Luiz Thiago Furlan Email and Phone Number
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I am a principal management consultant, entrepreneur, real estate investor, and professor. As a results-driven and business-minded leader, I specialize in bridging the gap between strategy and execution. Whether for a client through my consultancy or for my own real estate start-up, my passion lies in transforming ideas and strategies into reality through practical planning and nimble execution.Currently, I am the Principal of LTF Management Group, an independent consultancy specializing in strategy prioritization and major project delivery. I'm also the Co-Founder & Managing Partner of Crestline Capital, a purpose-driven real estate start-up focused on providing affordable housing for all, regardless of financial background.Before starting my entrepreneurial journey, I served as Vice President of Transformation and Enterprise Project Management at ATI Physical Therapy, the largest single-branded outpatient orthopedic practice with 1,000+ locations across 25+ states. I was brought on board to lead clinical and back-office transformation initiatives aimed at enhancing client experience while supporting the company’s financial goals following its IPO.Prior to ATI Physical Therapy, I spent nearly 5 years at Blue Cross Blue Shield of Illinois as a Product Owner in the Claims Adjudication division, where I played a key role in co-leading the modernization of the company's adjudication system applications.Before that, I spent approximately 10 years at Discover Card and Assurant (formerly The Warranty Group). At Discover, I played an important role in the early stages of establishing Discover Bank and supported the international expansion of the card through the acquisition of Diners Club International. At Assurant, I led the company's business process outsourcing (BPO) of its call center and data entry teams to help prepare the company for its sale.In addition to my professional work, I have 10+ years of teaching experience at DePaul University in Chicago, IL, where I have authored and taught courses in project management, operations management, and strategy. I have also served as a visiting professor at Wake Forest University in Charlotte, NC.I hold an MBA from the Kellogg School of Management. Additionally, I am a Project Management Professional (PMP) certified by PMI, a Certified Lean Six Sigma Black Belt (CLSSBB) from Villanova University, a Certified SAFe 4 Agilist from Scaled Agile Inc., and a Certified Scrum Master from Scrum Alliance.Outside of work, I enjoy spending time with my family, traveling, reading, cooking, and staying active.
Aldenstuart
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AldenstuartMiami, Fl, Us
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Founder & PrincipalLtf Management Group Llc 2023 - PresentMiami, Florida, UsLTF Management Group is a boutique consultancy focused on bridging the gap between strategy and execution. Led by Principal Luiz Thiago Furlan, the firm helps organizations transform prioritized strategies into results through practical project planning and agile execution.Selected Engagements (Client names withheld due to confidentiality):Fortune 500 Bank in North America (Oct 2022 – Apr 2023)- Provided governance advisory for a multi-year core banking platform transformation.- Revamped the steering committee’s approach, assets, and messaging to better enable delivery.Large Pet Care Chain in North AmericaProject 1: Strategic Planning (July – Sep 2023)- Developed a methodology to identify high-impact initiatives aligned with immediate needs and five-year goals- Enhanced governance structures and processes with the PMO for better initiative oversightProject 2: Customer Experience Mapping (Feb – July 2024)- Mapped the omni-channel customer experience using mystery shopping, surveys, and data analysis- Collaborated with teams to prioritize low-complexity, high-impact initiatives improving customer experience -
Adjunct ProfessorDepaul University 2014 - PresentChicago, Il, UsIn addition to my consultancy and real estate start-up, I enjoy sharing my professional journey and experiences in the academic environment. For nearly 10 years, I’ve served as an Adjunct Professor at DePaul University.Previously, I authored and instructed DePaul’s Project Management Certificate. Most recently, I developed a new program, Lean Operations Principles & Practices, which launched in Spring 2024. -
Vice President, Transformation & Enterprise PmoAti Physical Therapy 2022 - 2023Bolingbrook, Il, UsFollowing my successful run as a leader in our Strategy division, I was promoted to Vice President, tasked with creating ATI’s first Transformation & Enterprise Project Management Office (EPMO). Our goal was to implement processes and best practices to enhance the prioritization, funding, and management of major transformation initiatives.Since then, ATI’s Transformation & Enterprise PMO has driven the successful delivery of key initiatives, generating tens of millions in EBITDA. Notable projects include the centralization of clinic support, implementation of a CRM for Referral Management, and deploying multiple robotic process automations (RPAs) for the back office teams. -
Director, Strategy & InnovationAti Physical Therapy 2020 - 2022Bolingbrook, Il, UsI was brought aboard as key leader within the Strategy Division to drive delivery of key clinical & back-office transformation efforts aimed to help improve company’s financials post-IPO period.
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Sr. Director, Business Solutions - Markets & OperationsBlue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas 2016 - 2020Chicago, Il, UsDuring my tenure at HCSC, I held two roles concurrently within its Claims Operations Division. I was Head of Business Solutions for the Claims Department (Keystone) as well as the IT Product Owner for Accumulators (Financial Ledger), which was 1 of the 5 IT Products that made up our Claims Adjudication Platform.Both of my roles were fully focused on helping drive strategy formulation, development and deployment of a fully modernized Claims Adjudication Platform to enable our business vision to position itself in the market for growth while providing world-class customer service to our 15MM+ member base. -
Visiting ProfessorWake Forest University Jul 2017 - Dec 2017Winston-Salem, Nc, UsI had the incredible chance to develop and instruct the groundbreaking Professional Certificate Program in Project Management at Wake Forest University. Upon concluding the inaugural course, I willingly relinquished the intellectual property rights and content to Wake Forest. It brings me immense satisfaction to witness the ongoing success of the Project Management Certificate Program, which thrives on the solid groundwork I laid down for its establishment. -
Avp, North American Claims OperationsThe Warranty Group 2014 - 2016Chicago, Illinois, UsAfter 3 years within the B2B area, I was promoted and took on a role on the B2C side (Claims Operations). I was responsible for identification, planning and execution of key operational initiatives within our North American Claims Operations, leading a portfolio of projects focused on Call Center and Data Entry outsourcing and OCR, IVR Optimization, Call Routing Optimization, Call Center Automation, and Global Workforce Management strategy formulation. All these projects had the common objective of productivity improvement and cost reduction. -
Director, OperationsThe Warranty Group 2012 - 2014Chicago, Illinois, UsI was brought aboard the organization reporting directly to the COO, to jointly drive planning & implementation of the C-Suite’s and PE Owner operations and technology transformation. I had oversight of multiple areas and budgets, including Project Management Office (PMO), Client Success Team, Testing Team, and Center of Excellence. During my tenure in this area, I oversaw and drove the delivery of critical initiatives for the organization, including the restructure of our inbound client services processes, and teams and the modernization of technologies to enable our business vision for growth.
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Sr. Program Manager, Discover Network | Diners Club InternationalDiscover Financial Services 2010 - 2012Riverwoods, Il, UsAs a Sr. Program lead, I played a critical role in supporting the integration of newly acquired Diners Club International Network into our Discover Network ecosystem, which helped bring ~$30Bn+ per year in incremental spend volume across 185+ countries for Discover Network. -
Program Manager, Consumer Banking OperationsDiscover Financial Services 2008 - 2010Riverwoods, Il, UsI joined Discover Bank in its early years of existence and I led a portfolio of mission-critical initiatives focused on continuous optimization and growth of our consumer banking operations, including but not limited to IVR implementation / modernization, set up of a customer secure messaging system, automation of multiple workflows and manual processes while providing essential support to internal bank Service and Payment areas across multiple states. In addition to leading optimization projects, I also managed multiple facets of our core bank conversion and transformational activities, ranging from comprehensive data mapping to devising innovative solutions targeted to propel our bank's growth.
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Project Manager, Customer Contact StrategyDiscover Financial Services 2006 - 2008Riverwoods, Il, UsI managed an array of mission-critical projects within our credit card division, mainly focused on increasing revenue and/or reducing operating expenses. Among the many projects I oversaw, I managed a flagship projects, which was the the configuration and deployment of a real-time CRM system for Discover Card's phone channel (IVR). This system helped us offer the most relevant products and messages to cardmembers who called in. This project alone drove YoY revenue increase of ~$10MM+.
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Retail Operations ManagerWalgreens 2003 - 2006Deerfield, Il, UsAfter successfully completing my Summer Internship, I was invited to take on a retail management role. Throughout my tenure in this position, I co-managed the operations of a retail store that ranked as the second highest performing store in its district. The scope of my work included P&L oversight, vendor management, inventory management, supervision and coaching of store staff, assignment and delegation of daily activities, opening / closing / changing shifts, approval of time records, time off and managing other scheduling conflicts to ensure proper team member coverage. -
Intern, Retail Operations ManagementWalgreens May 2003 - Aug 2003Deerfield, Il, UsI worked with experienced District and Store Managers on everything from operations and management responsibilities to merchandising and advertising. This internship was my first hands-on experience and set me on the path I've been for the past 15+ years as an operator, people leader, general manager, and transformation maven.
Luiz Thiago Furlan Skills
Luiz Thiago Furlan Education Details
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Northwestern University - Kellogg School Of ManagementMaster Of Business Administration (Mba) -
Westminster UniversityMaster'S Degree
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Weber State UniversityBachelor Of Business Administration (B.B.A.)
Frequently Asked Questions about Luiz Thiago Furlan
What company does Luiz Thiago Furlan work for?
Luiz Thiago Furlan works for Aldenstuart
What is Luiz Thiago Furlan's role at the current company?
Luiz Thiago Furlan's current role is Principal | Advisor | Operator | Adjunct Professor | Real Estate Investor.
What is Luiz Thiago Furlan's email address?
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What is Luiz Thiago Furlan's direct phone number?
Luiz Thiago Furlan's direct phone number is +177368*****
What schools did Luiz Thiago Furlan attend?
Luiz Thiago Furlan attended Northwestern University - Kellogg School Of Management, Westminster University, Weber State University.
What are some of Luiz Thiago Furlan's interests?
Luiz Thiago Furlan has interest in Skiing, Project Management, Foreign Cultures And Languages, Traveling, Education, Environment, Triathlons, Lean And Six Sigma, Reading, Disaster And Humanitarian Relief.
What skills is Luiz Thiago Furlan known for?
Luiz Thiago Furlan has skills like Process Improvement, Leadership, Management, Project Management, Strategy, Cross Functional Team Leadership, Marketing Strategy, Analysis, Business Process Improvement, Multi Channel Marketing, Business Development, Banking.
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