Luiz Thiago Furlan Email & Phone Number

Miami, FL, US

Miami, Florida, US

LTF Management Group is a boutique consultancy focused on bridging the gap between strategy and execution. Led by Principal Luiz Thiago Furlan, the firm helps organizations transform prioritized strategies into results through practical project planning and agile execution.Selected Engagements (Client names withheld due to confidentiality):Fortune 500 Bank.

Chicago, IL, US

In addition to my consultancy and real estate start-up, I enjoy sharing my professional journey and experiences in the academic environment. For nearly 10 years, I’ve served as an Adjunct Professor at DePaul University.Previously, I authored and instructed DePaul’s Project Management Certificate. Most recently, I developed a new program, Lean Operations.

Bolingbrook, IL, US

Following my successful run as a leader in our Strategy division, I was promoted to Vice President, tasked with creating ATI’s first Transformation & Enterprise Project Management Office (EPMO). Our goal was to implement processes and best practices to enhance the prioritization, funding, and management of major transformation initiatives.Since then, ATI’s.

Bolingbrook, IL, US

I was brought aboard as key leader within the Strategy Division to drive delivery of key clinical & back-office transformation efforts aimed to help improve company’s financials post-IPO period.

Chicago, IL, US

During my tenure at HCSC, I held two roles concurrently within its Claims Operations Division. I was Head of Business Solutions for the Claims Department (Keystone) as well as the IT Product Owner for Accumulators (Financial Ledger), which was 1 of the 5 IT Products that made up our Claims Adjudication Platform.Both of my roles were fully focused on.

Winston-Salem, NC, US

I had the incredible chance to develop and instruct the groundbreaking Professional Certificate Program in Project Management at Wake Forest University. Upon concluding the inaugural course, I willingly relinquished the intellectual property rights and content to Wake Forest. It brings me immense satisfaction to witness the ongoing success of the Project.

Chicago, Illinois, US

After 3 years within the B2B area, I was promoted and took on a role on the B2C side (Claims Operations). I was responsible for identification, planning and execution of key operational initiatives within our North American Claims Operations, leading a portfolio of projects focused on Call Center and Data Entry outsourcing and OCR, IVR Optimization, Call.

Chicago, Illinois, US

I was brought aboard the organization reporting directly to the COO, to jointly drive planning & implementation of the C-Suite’s and PE Owner operations and technology transformation. I had oversight of multiple areas and budgets, including Project Management Office (PMO), Client Success Team, Testing Team, and Center of Excellence. During my tenure in.

Riverwoods, IL, US

As a Sr. Program lead, I played a critical role in supporting the integration of newly acquired Diners Club International Network into our Discover Network ecosystem, which helped bring ~$30Bn+ per year in incremental spend volume across 185+ countries for Discover Network.

Riverwoods, IL, US

I joined Discover Bank in its early years of existence and I led a portfolio of mission-critical initiatives focused on continuous optimization and growth of our consumer banking operations, including but not limited to IVR implementation / modernization, set up of a customer secure messaging system, automation of multiple workflows and manual processes.

Riverwoods, IL, US

I managed an array of mission-critical projects within our credit card division, mainly focused on increasing revenue and/or reducing operating expenses. Among the many projects I oversaw, I managed a flagship projects, which was the the configuration and deployment of a real-time CRM system for Discover Card's phone channel (IVR). This system helped us.

Deerfield, IL, US

After successfully completing my Summer Internship, I was invited to take on a retail management role. Throughout my tenure in this position, I co-managed the operations of a retail store that ranked as the second highest performing store in its district. The scope of my work included P&L oversight, vendor management, inventory management, supervision and.

Deerfield, IL, US

I worked with experienced District and Store Managers on everything from operations and management responsibilities to merchandising and advertising. This internship was my first hands-on experience and set me on the path I've been for the past 15+ years as an operator, people leader, general manager, and transformation maven.

Master Of Business Administration (Mba)

Master'S Degree

Bachelor Of Business Administration (B.B.A.)