Lianne Thompson Totty Email & Phone Number

Columbia, Md, Us

Responsible for directly coordinating, planning, evaluating, and monitoring operational and financial performance at multiple clinical offices. Manages, mentors and oversees office Managers to ensure quality patient care is delivered in an efficient environment.

Columbia, Md, Us

I am the Clinical Practice Operations Administrator for the MGUH Obstetrics and Gynecology Practice. As a senior member of the management team, I assume administrative responsibility and accountability for the management of the clinical practice, oversight of clinical expenses and associated accounts, all HR related functions, and facilities management. I analyze patient volume revenue and RVUs to maximize practice productivity. l assume accountability for budgeting clinical expenses and I assist in the development of reporting systems for the department.I supervise Nurse Practitioners, RN's, LPN's, MA's and other administrative staff members.

Washington, Dc, Us

ADMINISTRATOR II, DEPARTMENT OF OBSTETRICS AND GYNECOLOGYResponsible for managing the activities of personnel engaged in patient service activities, including interviews, orientation, training, scheduling, quality assurance and performance management with very low employee turnover. Works with all department administrators, nurse managers, managers, and supervisors in the areas of clinic flow and efficiency. Works closely with as well as under the general direction of the Department Administrator, actively participating in strategic planning, construction, and growth projects. KEY ACHIEVEMENTS:• Spearheaded patient experience improvement projects, including implementing a new evaluation tool that provided real time patient feedback and drove increases in overall patient satisfaction.• Worked with providers to create optimal practice schedules that maximize physician productivity.• Implemented and actively manages the electronic physician call scheduling system.• Decreased patient registration and scheduling errors by front desk staff.• Increased co pay and previous balance collections by 50%.

Columbia, Md, Us

MEDSTAR GEORGETOWN UNIVERSITY HOSPITAL, BALTIMORE, MD, 2014-2016PROVIDER TRAINING COORDINATORMaintained quality client relationships while providing system support to hospital employees and billing office personnel. Performed training for clinical users and administrative staff in the classroom and off-site. Developed documentation and training materials for client education. Performed testing to identify potential system improvements. Provided on-site support for development and communicated feedback from clients to address issues.KEY ACHIEVEMENTS:• Supported the opening of satellite offices to ensure compliance.• Performed system analysis and developed specifications to meet client needs. • Traveled off-site to provide training to newly hired team members.

Washington, Dc, Us

MEDSTAR GEORGETOWN UNIVERSITY HOSPITAL, WASHINGTON, DC, 2010-2014PATIENT SERVICES SUPERVISOR, DEPARTMENT OF OBSTETRICS AND GYNECOLOGY Responsible for directing, organizing, planning, and supervising the activities of personnel engaged in Patient Service activities, including interviews, orientation, training, scheduling, quality assurance and performance management as well as all revenue cycle related activities. Supervised the patient registration process. Built effective master provider schedules for over 20 health care providers. Monitored staff compliance with all policies and procedures for patient privacy requirements. KEY ACHIEVEMENTS:• Served as Master Scheduling Liaison to newly opened clinical practices.• Developed optimal patient schedule to generate revenue and allow for excellent patient care.• Completed certification as Billing and Coding Specialist and Electronic Health Records Specialist.

Washington, Dc, Us

MEDSTAR GEORGETOWN UNIVERSITY HOSPITAL, WASHINGTON, DC, 2005-2010MEDICAL RECORDS COORDINATORCoordinated medical records operations for over 20 physicians, nurses and nurse practitioners. Managed transition of records to electronic system using Centricity Electronic Medical Records. Provided training to medical records staff, practice managers and practitioners. Assisted in developing organizational processes and identifying opportunities for improvement. KEY ACHIEVEMENTS:• Organized document purge that resulted in over 5,000 records being moved to off-site storage facility.• Trained staff in preloading and scanning documents and uploading to Centricity.• Created workflow structure that addressed electronic service issues.

Washington, Dc, Us

MEDSTAR GEORGETOWN UNIVERSITY HOSPITALProcessed all incoming medical records requests from patients, physicians, insurance companies and attorneys. Verified patient authorizations for the release of information. Filed all lab reports, procedure reports etc. in correct patient record for all department faculty practice. Prepared records for patient appointments for the practice

Msa, Health Care Administration/Advocacy

Bachelor Of Arts (B.A.), Health Information/Medical Records Technology/Technician