Leanna T. Email & Phone Number

IAR - Mac Tools

• Utilize MS Office, Business Objects, Demand Solutions RP & FM, and Qlikview software to design queries, gather data for processing, and create reports.
• Pre-screen and evaluate order requests before distributing to buyers and customer service.
• Execute weekly orders in Demand Solutions to replenish Mac UK inventory.
• Designated by company president as the primary support contact for multimillion dollar international customer account: organize requests across departments within strict deadlines, investigate and respond to concerns.
• Plan assembled tool set inventory; work with set supervisor, manufacturing plant, and product management to resolve product issues and maximize availability of product.
• Negotiate resolutions of non-conforming reports between QA and vendors as needed.

• Provided daily performance & service metric reports for department manager.
• Received and documented escalated calls
• Applied problem solving and conflict resolution skills to ensure customer satisfaction
• Performed individual weekly and annual performance reviews for 8+ team members - Team exceeded goals for Service Level, Attendance, and Call Quality scores at annual review
• Distributed data entry work, returned confirmations to customers and filed paperwork for storage.
• Coached reps one-on-one to assist in reaching company expectations

• Accepted product orders over the phone with credit card and check payments
• Entered credit and debit adjustments to customer accounts
• Executed first call resolution by actively listening to customers and utilizing investigative skills.
• Trained new hires on processes, phones and computer equipment.
• Received, distributed, and filed fax orders; faxed order confirmations back to customers.

Canal Winchester, Ohio

Responsible for bookkeeping, payroll, records management, prepared files for appraiser review, answered phones, maintained facilities, provided copies of legal documents for clients upon request, purchased and tracked inventory of office supplies and equipment, and performed other administrative duties as requested.

Associate, Liberal Arts And Sciences, General Studies And Humanities, 3.58

Activities and Societies: Phi Theta Kappa Honor Society - Alpha Rho Epsilon ChapterCurrently completing BA general education requirements.

Diploma & Technical Certification, Interactive Media, 3.0

Activities and Societies: - Business Professionals of America (BPA), - BPA National Workplace Skills Assessment Competition in Chicago.