Lucas Tortelli Email & Phone Number

State Of São Paulo, Brazil

Goiânia, Goiás, Brazil

Leading the operation of Archipelago Real Estate-Tourism Development. We create and develop urban oases, places that forge memories and connections.Part of the Mauá Group, a holding company of businesses specializing in sustainable solutions, which consolidates a leading group in the development of projects that integrate technical knowledge, planning, and.

São Paulo, Brazil

Leading the Real Estate operation in Brazil, he is responsible for managing the Club in the region. Including the organization of some of the main market conferences, as well as other several multi-channel activities and experiences, his main purpose is to connect the Brazilian market to the most important real estate market leaders around the world.

São Paulo, Brazil

GRI Club has been inspiring partnerships and fostering relationships among leaders in the Real Estate and Infrastructure sectors across the globe for more than 20 years. Over than 10,000 senior executives, entrepreneurs and investors take part in our activities every year in the world, forging a privileged relationship environment, developing real business.

São Paulo Area, Brazil

Smartus is a GRI Group Company. Its mission includes the Real Estate development through the knowledge dissemination, inovation and networking. As a GRI Group Company, Smartus is also well known for its relationship with C-Levels executives of the industry around the globe.As Business Development Director, is responsible to create and develop new products.

Maceió Area, Brazil

ADIT Brasil - Brazilian Association for Real Estate and Tourism Development - is a non-profit organization and its objective is to develop and improve the real estate, tourism and urbanism markets, with the best national and foreign practices and trends. Its members board has the best players of the Brazilian market.As Superitendent responsible to manage.

Barra De São Miguel, Alagoas

• Fully responsible for all aspects of all departments and all hotel services to be provided to guests, managing a 217 member team.
• Implementation of all hotel policies, house rules, check-lists and job descriptions.
• Conduct regular operations team meeting with all the HOD weekly to discuss routine operational matters, sales targets, guest feedbacks and action taken for service recovery and also any staff issues.
• Ensure SOP implementation in all departments and check the same… Show more
• Ensure SOP implementation in all departments and check the same during routine operational checks.
• Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).

Maceió Area, Brazil

• As Pajuçara Hotel Express General Manager, managing a big retrofit/brand change, since the project and building process. Developing standards, job descriptions. Leading the company after its opening with a 36 member.
• As Pajuçara Praia Hotel Operations Manager, responsible for all hotel services to be provided to guests, managing the entire hotel excluding financial area, with a 86 member team.
• Working in the both companies at the same time.

Maceió Area, Brazil

• As owner and consultant from Paramount, I had the pleasure to help some entrepraneurs that had some obstacle, managing their hotels. The main areas I could help and teach about hotel management were operations, finance.

• Managing the Front Office (Front Desk, Housekeeping, Maintence and Guest Experience) and Controller areas. Upper Upscale Hotel Design Hotels member and awarded as one of the best small luxury hotels in the world by.
• Driving a guest centric culture in the hotel and create awareness and understanding among all team on the importance of guest experience

Fernando De Noronha, Pernambuco

• Leading a retrofit in a small luxury hotel based in Fernando de Noronha archipelago with the higher level customers, including celebrities. The hotel was indicated by National Geographic as one of the best ecological.
• Implementation of all hotel policies, house rules, check-list and job descriptions.
• Training the all the team about hospitality services, trends and luxury attendance.
• Development of new luxury services and product mix.
• Development of… Show more
• Development of the environmental management, implementing recycling, composting, hydroponic garden and water reuse system. Show less

Fernando De Noronha, Pernambuco

• Leading a big retrofit and implementation of the both companies. Small luxury hotels based in Fernando de Noronha archipelago with the higher level customers, including celebrities.
• Implementation of all hotel policies, house rules, check-list and job descriptions.
• Training the all the team about hospitality services, trends and luxury attendance.
• Development of new luxury services and product mix.

Maceió Area, Brazil

• Responsible for all hotel services to be provided to guests including all role about the position below and adding the Rooms Division responsibilities.

Maceió Area, Brazil

• Management of all Front Office staff (Receptionists, messengers, security guards, porters and valet) and Maintenance/IT staff, managing a 32 member team.
• Trains, cross –trains, and retrains all front office personnel.
• Schedules the front office staff.
• Supervises workload during shifts.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.

Maceió Area, Brazil

• Responsible for individuals, groups, travel agent, tourism operates and corporate reservations, managing a 4 member team.
• Billing and financial duties.
• Responsible for attracting businesses and stakeholders. Customer visits and workshops.
• Allocate daily tasks to Reservations staff.
• Responsible for preparation of occupancy forecast.
• Responsible for training staff.

Mba Controladoria E Finanças Corporativas, Accounting And Finance

Mba Em Negócios Imobiliários, Real Estate Development

Management And Marketing Mba, Business Administration And Management, General

The new trends about hospitallity sales: OTAs, Allotments and Social Medias

Bachelor Of Tourism, Tourism And Travel Services Management

- 2006 Student Union Events Coordinator - 2007 Student Union President