Lucas Tortelli Email & Phone Number

State Of São Paulo, Brazil

Goiânia, Goiás, Brazil

Leading the operation of Archipelago Real Estate-Tourism Development. We create and develop urban oases, places that forge memories and connections.Part of the Mauá Group, a holding company of businesses specializing in sustainable solutions, which consolidates a leading group in the development of projects that integrate technical knowledge, planning, and research, active in sectors such as engineering, energy generation and distribution, real estate development and construction, urban… Show more Leading the operation of Archipelago Real Estate-Tourism Development. We create and develop urban oases, places that forge memories and connections.Part of the Mauá Group, a holding company of businesses specializing in sustainable solutions, which consolidates a leading group in the development of projects that integrate technical knowledge, planning, and research, active in sectors such as engineering, energy generation and distribution, real estate development and construction, urban development, financial solutions, and technology. Show less

São Paulo, Brazil

Leading the Real Estate operation in Brazil, he is responsible for managing the Club in the region. Including the organization of some of the main market conferences, as well as other several multi-channel activities and experiences, his main purpose is to connect the Brazilian market to the most important real estate market leaders around the world, helping them to strengthen their network and generate business.

São Paulo, Brazil

GRI Club has been inspiring partnerships and fostering relationships among leaders in the Real Estate and Infrastructure sectors across the globe for more than 20 years. Over than 10,000 senior executives, entrepreneurs and investors take part in our activities every year in the world, forging a privileged relationship environment, developing real business opportunities and contributing to business and economic development in the 4 continents in which we are present.As a Club Director… Show more GRI Club has been inspiring partnerships and fostering relationships among leaders in the Real Estate and Infrastructure sectors across the globe for more than 20 years. Over than 10,000 senior executives, entrepreneurs and investors take part in our activities every year in the world, forging a privileged relationship environment, developing real business opportunities and contributing to business and economic development in the 4 continents in which we are present.As a Club Director is focused on connect the world’s leading Real Estate players across the globe, trough high-level events, content and community experiences in order to support them to build a strong relationship network and generate business. Show less

São Paulo Area, Brazil

Smartus is a GRI Group Company. Its mission includes the Real Estate development through the knowledge dissemination, inovation and networking. As a GRI Group Company, Smartus is also well known for its relationship with C-Levels executives of the industry around the globe.As Business Development Director, is responsible to create and develop new products, open new markets, managing partnerships with Companies, Public Entities, Institutions and Associations.

Maceió Area, Brazil

ADIT Brasil - Brazilian Association for Real Estate and Tourism Development - is a non-profit organization and its objective is to develop and improve the real estate, tourism and urbanism markets, with the best national and foreign practices and trends. Its members board has the best players of the Brazilian market.As Superitendent responsible to manage the entire Organization, reporting to the President and the Director Board.

Barra De São Miguel, Alagoas

• Fully responsible for all aspects of all departments and all hotel services to be provided to guests, managing a 217 member team. • Implementation of all hotel policies, house rules, check-lists and job descriptions.• Conduct regular operations team meeting with all the HOD weekly to discuss routine operational matters, sales targets, guest feedbacks and action taken for service recovery and also any staff issues.• Ensure SOP implementation in all departments and check the same… Show more • Fully responsible for all aspects of all departments and all hotel services to be provided to guests, managing a 217 member team. • Implementation of all hotel policies, house rules, check-lists and job descriptions.• Conduct regular operations team meeting with all the HOD weekly to discuss routine operational matters, sales targets, guest feedbacks and action taken for service recovery and also any staff issues.• Ensure SOP implementation in all departments and check the same during routine operational checks. • Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).• Randomly inspecting the stores to check the stock in hand (quality, par stock levels, expiry etc).• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors.• Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.• Assessing and reviewing customer satisfaction and service recovery process.• Meet all dept. heads to review & train the staff to upkeep the human capital.• Identifying staff learning needs and assisting with development• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.• Be on available on call 24 hours a day to resolve any urgent problems on emergencies. Show less

Maceió Area, Brazil

• As Pajuçara Hotel Express General Manager, managing a big retrofit/brand change, since the project and building process. Developing standards, job descriptions. Leading the company after its opening with a 36 member team. • As Pajuçara Praia Hotel Operations Manager, responsible for all hotel services to be provided to guests, managing the entire hotel excluding financial area, with a 86 member team.• Working in the both companies at the same time.

Maceió Area, Brazil

• As owner and consultant from Paramount, I had the pleasure to help some entrepraneurs that had some obstacle, managing their hotels. The main areas I could help and teach about hotel management were operations, finance and budgets, sales and luxury marketing.

• Managing the Front Office (Front Desk, Housekeeping, Maintence and Guest Experience) and Controller areas. Upper Upscale Hotel Design Hotels member and awarded as one of the best small luxury hotels in the world by Tattler and Condé Nast Johanses.• Driving a guest centric culture in the hotel and create awareness and understanding among all team on the importance of guest experience

Fernando De Noronha, Pernambuco

• Leading a retrofit in a small luxury hotel based in Fernando de Noronha archipelago with the higher level customers, including celebrities. The hotel was indicated by National Geographic as one of the best ecological hotels in Latin America.• Implementation of all hotel policies, house rules, check-list and job descriptions.• Training the all the team about hospitality services, trends and luxury attendance.• Development of new luxury services and product mix.• Development of… Show more • Leading a retrofit in a small luxury hotel based in Fernando de Noronha archipelago with the higher level customers, including celebrities. The hotel was indicated by National Geographic as one of the best ecological hotels in Latin America.• Implementation of all hotel policies, house rules, check-list and job descriptions.• Training the all the team about hospitality services, trends and luxury attendance.• Development of new luxury services and product mix.• Development of the environmental management, implementing recycling, composting, hydroponic garden and water reuse system. Show less

Fernando De Noronha, Pernambuco

• Leading a big retrofit and implementation of the both companies. Small luxury hotels based in Fernando de Noronha archipelago with the higher level customers, including celebrities.• Implementation of all hotel policies, house rules, check-list and job descriptions.• Training the all the team about hospitality services, trends and luxury attendance.• Development of new luxury services and product mix.

Maceió Area, Brazil

• Responsible for all hotel services to be provided to guests including all role about the position below and adding the Rooms Division responsibilities.

Maceió Area, Brazil

• Management of all Front Office staff (Receptionists, messengers, security guards, porters and valet) and Maintenance/IT staff, managing a 32 member team.• Trains, cross –trains, and retrains all front office personnel.• Schedules the front office staff.• Supervises workload during shifts.• Verifies that accurate room status information is maintained and properly communicated.• Resolves guest problems quickly, efficiently, and courteously.• Conducts regularly scheduled… Show more • Management of all Front Office staff (Receptionists, messengers, security guards, porters and valet) and Maintenance/IT staff, managing a 32 member team.• Trains, cross –trains, and retrains all front office personnel.• Schedules the front office staff.• Supervises workload during shifts.• Verifies that accurate room status information is maintained and properly communicated.• Resolves guest problems quickly, efficiently, and courteously.• Conducts regularly scheduled meetings of front office personnel..• Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. • Monitor high balance guest and take appropriate action.• Ensure implementation of all hotel policies and house rules.• Prepare revenue and occupancy forecasting.• Monitor all V.I.P 's special guests and requests. Show less

Maceió Area, Brazil

• Responsible for individuals, groups, travel agent, tourism operates and corporate reservations, managing a 4 member team.• Billing and financial duties.• Responsible for attracting businesses and stakeholders. Customer visits and workshops.• Allocate daily tasks to Reservations staff .• Responsible for preparation of occupancy forecast.• Responsible for training staff.• Identify Top Producing Accounts ensure proper recognition by Reservation staff.• Ensure special… Show more • Responsible for individuals, groups, travel agent, tourism operates and corporate reservations, managing a 4 member team.• Billing and financial duties.• Responsible for attracting businesses and stakeholders. Customer visits and workshops.• Allocate daily tasks to Reservations staff .• Responsible for preparation of occupancy forecast.• Responsible for training staff.• Identify Top Producing Accounts ensure proper recognition by Reservation staff.• Ensure special handling of repeats guest and very VIP guest.• Observes and ensures that proper telephone manners are maintained at all times• Follows up tentative bookings and update reservation status• Supervising of Group Reservations. Show less

Mba Controladoria E Finanças Corporativas, Accounting And Finance

Mba Em Negócios Imobiliários, Real Estate Development

Management And Marketing Mba, Business Administration And Management, General

The new trends about hospitallity sales: OTAs, Allotments and Social Medias

Bachelor Of Tourism, Tourism And Travel Services Management

- 2006 Student Union Events Coordinator - 2007 Student Union President