Lorenzo Theodore Regala Email & Phone Number

Middle River, Maryland, United States

- Successfully supported a diverse user base of over 1,000 employees spanning across 60+ locations throughout the U.S., addressing their technical concerns through various channels including call, email, and in-person interactions.- Diligently monitored and supported network infrastructure to ensure optimal performance, contributing to seamless operations and enhanced efficiency.- Provided comprehensive support for a wide range of technical issues, including computer hardware, software, and printer-related challenges. Demonstrated proficiency in troubleshooting to swiftly resolve issues and minimize disruptions.- Upheld a high standard of confidentiality while documenting IT procedures. Managed all IT assets with precision, encompassing inventory and shipping processes, ensuring a streamlined and organized workflow.

College Park, Maryland

- Worked with ServiceNow to answer support calls and write tickets while supplying outstanding customer service.- Serviced hundreds of classrooms to troubleshoot and maintain the hardware, software, and AV equipment.- Worked in-person and remote assistance to multiple professors with hardware and software issues.

College Park, Maryland, United States

- Planned and executed activities of a 150+ member organization through weekly meetings while leading an executive board of 17 members.- Served as chief ambassador for external organizations both on and off campus.- Oversaw an event with 350 people in attendance which involved delegating tasks to multiple committees.

Frederick, Maryland, United States

- Used Excel for data entry to accession hundreds of COVID samples with patient information every day.

Perry Hall, Maryland

- Worked extensively with customers to ensure that a high level of customer service was met.

White Marsh, Maryland

- Worked in a small team to set up a new video game business in a populated shopping center.- Maintained several video game consoles, virtual reality gear, and AV systems.- Spent 1-2 hours with several customers everyday to guide and instruct their use of store's technology

Bachelor'S Degree, Information Science/Studies

High School Diploma, Engineering