Lori Trusiak, Mba, Csm, Cspo Email & Phone Number

Chicago, Illinois, United States

Project Management Director responsible for achieving large-scale project vision and strategy, directing project technical teams, and managing critical relationships with national and international partners and other key stakeholders. Project oversight for all aspects of project implementation and achievement of expected outcomes and objectives.

Chicago, Illinois, United States

Driving innovative, highly quality solutions that transforms how the business operates by centering on improvement, new solution design, implementation, support, and training. Responsible for all aspects of development and operation support for CRM and ERP platforms. Direct support to U.S. based businesses and global business units.

Chicago, Il

Leading strategic technology initiatives to build and maintain key elements of Start Early's enterprise infrastructure and associated project portfolio. Mentor IT infrastructure and Support Service teams, direct technical decisions and work closely with cross-functional business areas. Provide oversight, problem-solving leadership, and participation for complex infrastructure implementation, system upgrades and operational troubleshooting. Co-coordinate cybersecurity and compliance initiatives. Foster strong internal business stakeholder and vendor relationships.

Chicago, Il

Responsible for management of core enterprise solutions including Salesforce, LMS, Navision, and Boomi integration platforms. Team lead for organizational Knowledge Management intranet. Organizational director for technology prioritization and strategy including KPI reporting. Responsible for leadership and governance over intake and prioritization of application platforms. Management of third party vendors for org-wide helpdesk and infrastructure support. Serving as internal consultant and champion for transformational initiatives.

Chicago, Il

Implementation and management of Salesforce for hospital and physician network sales. Supported Sales team with programs and potential projects through CRM pipeline reporting and deliverable management. Responsible for business requirements gathering, project execution, and system configuration.

Westchester, Il

Provided leadership and direction for the delivery of project/program objectives using Agile methodologies. Responsible for the strategic interface with assigned business units for the purpose of business/IT strategy development, solution discovery, service, risk, and relationship management. Partner with Business, Technology, and Support Teams to develop and execute solutions that support the direction and goals of the Business. Act as a change agent in the identification and execution of initiatives. Drive benchmarking, best practices and process adherence to assess effectiveness of current integrations and influence change.

Westchester, Il

Implemented Salesforce Service Cloud to meet the strategic vision and business expansion into new markets. Analyzed Salesforce usage to ensure alignment with organizational short and long-term goals. Developed Salesforce ROI through KPIs and performance metrics. Project management for IT, Customer Service, Education, Sales, Marketing, Finance, and Administration initiatives.

Westchester, Il

Directed Salesforce implementation consolidating legacy data sources into one organizational system supporting all product/service lines. Managed membership/customer service operations, including oversight of membership recruitment, marketing, and retention programs. Developed and administered department operational budget, including revenue-generating programs. Analyzed market dynamics to implement service processes to achieve membership growth goals set by organizational balanced score card and strategies.

Rosemont, Il

Managed customer service and marketing support teams for membership, publications, and e-commerce programs that comprised $5M in organization’s annual revenue. Developed direct mail marketing campaigns for physician medical group and hospital provider patient care materials. Launched new online recruitment program and direct mail campaigns resulting in 10% program growth in the first year. Team Leader for Patient Advocacy campaign, including market research, analysis, and developing associated communication plan.

Mba

Bachelor'S Degree