Laura Turner Email & Phone Number

Mississauga, ON, CA

Feasterville-Trevose, Pennsylvania, US

Charged with establishing the new CX function at alphabroder. I am responsible for all CX activities including customer journey mapping, CX auditing, establishing CX metrics and tools/surveys needed to gather the relevant data (ie. NPS, CSAT, CES, etc.) as well as building a team to support these activities. I partner with teams across the organization to.

Feasterville-Trevose, Pennsylvania, US

I was promoted to drive North American Decoration business unit including customer service and production management across both US and Canadian facilities. In this role, I supervise, mentor, and direct 140-member team including 45 Decoration Coordinators and assume accountability for business unit P&L, strategy, and end-to-end customer experience for.

Richmond Hill, Ontario, CA

Here I partnered with Sales, Finance, and Service Teams to drive improvements across customer experience, sales, and go-to-market strategies and led a 9-member North American team in demand generation, new product introductions, and trade marketing for Canadian and US business. I oversaw campaign development, channel & customer marketing, creative &.

Richmond Hill, Ontario, CA

Championing leadership of a 13-member department, I drove the development of go-to-market strategy, product launches, and demand generation across complex, multi-party B2B market. I oversaw brand management, creative development, eShop management, digital marketing, mobile marketing, social media, lead generation, marketing analytics, public relations.

New York, NY, US

Member of Executive team setting strategy for North American go-to-market initiatives. Manage the Fox Canada marketing team including media campaigns, shopper marketing activities, pricing and promotions for all Fox DVD and Blu-Ray product (Avatar, Juno, Alvin and the Chipmunks, The Simpsons Movie, Ice Age, 24, The Simpsons, Family Guy, etc.) Work closely.

New York, NY, US

Lead a team of 3 Marketing Managers developing strategy, and consumer and shopper marketing plans across all product categories while also managing media, creative and promotions agency relationships.

New York, NY, US

Managed one direct report, oversaw the marketing strategy development for the Catalog and TV product categories while directly developing and executing media and shopper marketing campaigns in support of the New Release product category.

New York, NY, US

Lead the development and execution of all media and shopper marketing campaigns in support of the New Release product category. Supported the development of overall sales and marketing strategy while directing the day to day operations of media, promotions and creative agencies.

Irving, TX, US

Managed a $7MM trade and promotions budget in support of the Kleenex® brand of facial tissue and bathroom tissue (1999 sales of $85.5MM.)

Irving, TX, US

Managed first the Northern Saskatchewan/North Eastern Alberta territory, which included one head office account, followed by the Vancouver Island sales territory, which included 5 grocery and drug accounts.

Mba, Business

Bcomm, Commerce, Business