Laterral Williams Email & Phone Number

Frisco, Texas, United States

• Provides support to internal staff for technology related issues
• Manages escalation of major issues to third party support personnel
• Performs maintenance of hardware and software on desktops and laptops
• Maintains technical proficiency on all internal employee end-user computing platforms: personal computers and laptops, Windows 10 and 11, MacOS, Microsoft Office/365, internet applications, AD (Active Directory).
• Assists with large hardware and software installations
• Logs new calls, updates and status changes in ServiceNow

Dallas, Texas, United States

• Manages support tickets via ServiceNow
• Manages outbound calls for support
• Provides technical support for troubleshooting windows, printers, and networks

Southlake, TX

• Responsible for processing user access requests, ensuring integrity/accuracy of identity data and requiring access to be removed when individuals leave an organization or change job functions through the use of.
• Responsible for process improvement activities of access administration processes and will create and maintain provisioning processes including on-boarding, off-boarding, role management, attestation, report generation.
• Responsible for communication, escalation and timely resolution of any access and permission discrepancies identified through periodic monitoring and auditing activities.
• Participates in projects and works directly with business units to provide requirements on the implementation of access controls and administration procedures.
• Responsible for the creating of process improvement and process documentation.
• Participates in the evaluation and development of security policies and procedures. Assist Security Risk Management in helping to develop and implement security procedures, to ensure a secure computing environment for.

Plano, TX

• Works as primary contact for user technical issues
• Provides technical assistance and support to company personnel
• Responds to call/email queries diagnoses, isolates, and determines problem; implements solution
• Documents, tracks, monitors problems to ensure timely resolution

Richardson, TX

• Provides remote technical support for standard configurations of workstations, laptops, operating systems, software, hardware, and peripherals.
• Responds to questions, requests, and incidents reported by customers via telephone, email, chat.
• Documents and reports all service requests and their outcome, using an internal ticketing system.
• Identify, research, diagnose, and remotely resolve issues reported by customers; may work with other team members to resolve more complex matters; may work with second level teams to assign complex issues.

Grambling, LA

• Provide assistance with the reconciliation of all Campus Card devices
• Provide assistance in creating a wide variety of general and ad-hoc reports
• Responsible for the inventory, installation, and repair of all Tiger1 Card equipment and peripherals
• Troubleshoot any problems that may arise with equipment and contact vendors when appropriate
• Develop and maintain effective working relationships with the different system administrators throughout the campus in order to provide training and operational assistance
• Develop and maintain relationships with outside vendors and merchants

Shreveport, Louisiana Area

• Responsible for directing, managing, and staffing the active and inactive off-site areas of a large, complex Health Information Management department
• Formulates responsibilities for immediate subordinates
• Interviews personnel for health information department in cooperation with department head
• Counsels employees regarding employment, performance, promotion and termination
• Supervises the control, use, and release of health information
• Enforces procedures to maintain security of computerized information

Grambling, LA

• Provide assistance with the reconciliation of all Campus Card devices
• Provide assistance in creating a wide variety of general and ad-hoc reports
• Troubleshoot any problems that may arise with equipment and contact vendors when appropriate
• Develop and maintain effective working relationships with the different system administrators throughout the campus in order to provide training and operational assistance
• Develop and maintain relationships with outside vendors and merchants
• Assist in the development of contact agreements with participants of the merchant program

Master Of Science (M.S.), Computer Information Systems

Master Of Science (M.S.), Information Technology

Bachelor Of Science (B.S.), Health Information Administration