Seek out, vet, and appoint select commercial lines insurance agencies with the goal to build mutually profitable partnerships.

Facilitate Risk Management and Business Continuity and Public Emergency Management courses to culturally diverse graduate studentsStimulate critical thinking and application of topics Evaluate and appraise the scholastic ability and quality of student works

- Oversight of daily operations of personal lines department and support staff to ensure high quality service for our clients. - Analysis of activity reports to interpret required modification and implementation of policy, strategy and procedures to maintain our standard of customer service. - Underwriting, claims, and consultative selling technique trainer and facilitator for the Paul & Dixon team.- Enterprise risk management advisory services to commercial clients.

Conduct prompt and thorough investigations, evaluate facts, interpret laws and regulations, and render determinations, including compensability Consult with vendors in the evaluation of claim processesAnalyze case facts and monitor activities to identify subrogation potential and to mitigate claim expensesAnalyze the relative costs and benefits of potential actions to make effective decisionsMediation, negotiation, and litigation preparation

Processing of all incoming claims and identify subrogation potentialReview and authorize claim paymentsResource for queries regarding policy, coverage, and claim matters Continual strengthening of claim control and standardizing the claim practicesMaintain consistent 95% customer satisfaction rating for claimsTechnical training in insurance and technology Recommend opportunities to round accounts and obtain new clients via a positive claim experiencePromoted to Branch Manager/ProducerSales and responsibility for meeting branch sales, underwriting, and retention objectives